VOLUNTEER RELATIONS COORDINATOR

All Hands and Hearts is a disaster relief nonprofit. Our program bases are located in the communities we serve, and depending on the role you apply for you may be required to visit and/or live in our communal program environments. Please note that vaccination is required for all in-person work environments, including program bases and offices. You will also be expected to adhere to particular safety protocols (including relating to COVID-19), and should understand your responsibility for the safety of yourself and others around you. We will always provide an option for travel-exempt staff to join meetings and events virtually, to ensure we provide an inclusive environment for those who are unvaccinated or at high risk.

The start date for this position is ASAP.

Diversity is the acknowledgment, promotion and celebration of our differences and similarities. All racial identities, ethnicities, sexes, nationalities, gender identities and expressions, physical and mental abilities, sexual orientations, ages, spiritualities, points of view and socioeconomic statuses can fit in with us. We support individuals from around the world and serve communities affected by disasters with purpose. Response, recovery, resilience and renewal are why we exist. Respect for the value of diversity, inclusion and social justice drives us forward every day. Everyone is welcome.

Learn more about our Türkiye Earthquake Relief program.

Position Purpose

A versatile position within a dynamic nonprofit that provides community-inspired, volunteer-powered disaster relief. The position is full-time and is responsible for managing and supporting volunteers while on program, promoting peer-to-peer fundraising among the volunteer population, facilitating a positive, productive and impactful volunteer experience and overseeing the base management team.

Reporting Relationships

• Reports to Volunteer Coordination and Engagement Managers
• Roles reporting to position None
• Approximate number of reports 0

Essential Functions

• Coordinate the arrival and departure schedules of all residential and day volunteers in liaison with the Logistics Coordinator to match the needs of the work

• Update and manage the volunteer tracking database daily

• Manages communication with incoming volunteers and provides assistance and guidance where necessary including promoting fundraising

• Ensure all new volunteers are settled, oriented and have completed all the relevant paperwork

• Conduct exit interviews with departing volunteers, and communicates this feedback to the program staff as well as the Volunteer Coordination Manager

• Recruit, train and schedule volunteer base managers as needed

• Provide day to day direction and feedback to base managers

• Responsible for meeting a monthly fundraising target through active communication and promotion of fundraising

• Implement the Volunteer Engagement Strategy in a positive and authentic way, with the volunteer experience at the forefront

• Provide direct support to volunteers and staff to assist them with setting up and managing their personal fundraising pages

• Communicating regularly the importance and impact of volunteer fundraising on the work that we can complete. Motivate, empower and inspire volunteers to fundraise and advocate for the program.

• Develop, organize and oversee on-site fundraising activities and events

• Update and maintain the tracking systems of cash and in-kind gifts on program as well as personal fundraising pages

• Compile and deliver accurate weekly and monthly financial reporting to the Volunteer Engagement Manager

• Conduct orientation presentation for all volunteer arrivals, including introducing the organization and program expectations

• We understand vaccination is the best way to protect our beneficiaries, community members, staff and volunteers. Therefore, we require all staff members working in in-person environments (including program staff, office staff, team meetings and program visits) to be fully vaccinated against COVID-19. Subject to applicable guidance, the term fully vaccinated currently refers to when an individual has received all recommended Covid-19 vaccines, including any booster dose(s) when eligible.

• Perform other duties as required

Financial Responsibilities

• Is this position responsible for the operating budget of the associated department? No
• Does this position have any other financial responsibilities? No

Position Requirements

• Education  High school diploma or equivalent
• Related Experience  Previous experience working with All Hands and Hearts, or another disaster response organization, or with an organization managing logistics. Volunteer experience and international travel experience preferred.
• Special Competencies/Certifications Must be able to secure and maintain appropriate visas. Must have good written and oral communication skills. Must be confident working with Microsoft Office, Google Suite, and Salesforce. Needs to be well organized and able to prioritize and manage multiple concurrent tasks. Strong leadership skills with a proactive approach to identifying and solving problems. Able to manage a large workload and perform in a fast-paced environment.
• Work Environment/Conditions Based on program, communal living environment. High-stress situations.

Compensation & Benefits

• Pay rate is $800-$1200 USD/ month, based on skills and experience.
• Room & board
• Monthly R&R breaks with allowance
• Coverage for emergency medical injury or illness
• Visa extension reimbursement
• Travel to and from program location
• Costs related to COVID-19 entry requirements

All Hands and Hearts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, Veteran status, age, or any other protected characteristic.