Timekeeping System Senior Coordinator

Location Portland, OR, Washington, DC, or US Remote _Valid unrestricted work authorization in the country in which you will be based (United States) is required at the time of application for this position.
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Position Status Full-time, Exempt, Regular  
Salary The salary range for this position is $46,000- $49,000 commensurate on experience 
 
About Mercy Corps 
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact. 
Program / Department Summary  
The Corporate Accounting, Payroll, Timekeeping, and Travel Departments perform vital functions for Mercy Corps globally. These groups interact with all other departmental functions and separate entities of the Agency, providing meaningful financial information to employees, management, donors, and regulators; processing global pay and vendor payments; and enabling team member travel. Corporate Accounting includes all consolidated accounting, headquarters accounts payable, annual global external audits and global consolidated financial reporting. The Corporate Accounting Department works closely with Treasury and with the International Finance Department in consolidating field information to provide monthly consolidation of over 40 countries. Payroll and Timekeeping are responsible for processing and allocating pay for all US based and Expat team members. Global Travel is responsible for the management and strategic development of Mercy Corps travel program. 
 
General Position Summary  
This position is responsible for completing a range of duties including system and business administrative functions in the online timekeeping system and provides support to the other members of the finance team in a timely and accurate manner with a spirit of teamwork and service. 
 
Essential Job Responsibilities

• Review, check accuracy, and process timesheets for all US based and Expatriate staff using the time keeping system.
• Manage Help Desk tickets and provide support and follow-up in a timely manner.
• Assist team members with timekeeping system troubleshooting and managing access to the timekeeping system.
• Audit system for timekeeping compliance, monitoring for new hires, supervisor assignments, employee changes, and department and fund setup and maintenance.
• Recommend process improvements by identifying issues resulting from evolving system dependencies and an expanding user base.
• Follow up with team members and supervisors for missing timesheets, information (department, missing days, etc.) and supervisor approvals.
• Support the Payroll Specialists with audit requests for information or documentation related to timekeeping.
• Support monthly/quarterly audits of employee time off accruals.
• Manage system data entry and audit and verify data against HRIS and Finance systems.
• Maintain strong processes and controls around and within the timekeeping system.
• Assist in expansion and rollout of the timekeeping system to global team members.
• Draft or assist in drafting communications to timekeeping system users.
• Assist in developing and running timekeeping reports.

Supervisory Responsibility 
None.  
Accountability  
Reports Directly To: Timekeeping Manager 
Works Directly With: Payroll Officers, Corporate Accounting, International Finance, Human Resources, Timekeeping System Users 
 
Accountability to Participants and Stakeholders 
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.  
 
Minimum Qualifications & Transferable Skills

• 3+ years experience of basic knowledge of payroll and timekeeping-related state and federal regulations
• Ability to independently research timekeeping system customer questions
• Demonstrated history of providing excellent customer service, meticulous attention to detail, and ability to follow procedures, complete tasks, meet deadlines and work well under pressure and cooperatively with team members is required
• Excellent communication skills, both written and oral
• Intermediate skills in the Microsoft Product Suite, as well as the ability to navigate the internet and intranet are required.
• Highly organized and able to maintain and prioritize multiple tasks/projects
• Demonstrated experience maintaining confidential information
• Proficiency in Spanish, French, or Arabic is preferred

Success Factors  
The successful Timekeeping Senior Coordinator will have the ability to work independently and at the same time work fluidly with the Payroll and Finance teams. They must be able to employ effective time management skills, handle frequent interruptions and shifting priorities, exhibit effective customer service skills, and work effectively with a wide variety of individuals including international staff. The successful Timekeeping Coordinator will thrive in a fast-paced environment prone to rapid change. The most successful Mercy Corps team members have a positive approach, a strong commitment to teamwork and personal accountability, the ability to be flexible and make effective communication a priority in all situations. 
 
Living Conditions / Environmental Conditions  
This position is based in Portland, Oregon, Washington DC, or remotely within the United States.  This position does not require travel. 
Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues. 
Ongoing Learning 
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development  
Diversity, Equity & Inclusion 
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. 
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today. 
Equal Employment Opportunity 
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. 
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work. 
Safeguarding & Ethics 
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme**.** We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis. 
As a safeguarding measure, Mercy Corps screens all potential US-Based employees. This is done following the conclusion of recruitment and prior to assuming full employment. 
Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process. 
Covid-19 Vaccine Policy for US-Based Employees 
Mercy Corps has determined that, in an effort to protect the health, safety, and well-being of all Mercy Corps employees working in the United States, all U.S.-based employees must be fully vaccinated for COVID-19, regardless of prior COVID-19 infection status. This policy is necessary to ensure not only the safety of our workforce, but the ongoing functionality of the organization. 
This policy will be revised as needed to comply with federal, state, and local requirements, and to respond to changing guidance from public health authorities. 
For new employees this requirement goes into effect within 10 business days of employment.  Team members that travel are expected to comply with host-country requirements, including vaccinations.  Failure to comply may impact your employment.  Proof of vaccination or exemption must be provided.