Uplight is hiring a
Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 90 of the world’s leading electric and gas utilities, Uplight provides an end-to-end customer energy experience. Uplight delivers personalized experiences that customers have now come to expect–improving satisfaction, increasing revenue, reducing the cost to serve, and contributing to carbon reduction goals. We are B Corp certified, enabling us to put our values into action by not only making decisions for the benefit of our shareholders, but also for our customers, environment, employees, and community.
We are seeking a Tier 1 Technical Solutions Engineer to join our team and help us achieve our ambitious goals for our business and the planet.
What you get to do:
What you will contribute:
Act as first point of contact for clients and provide regular, succinct updates as issues progress through to resolution
Adapt to changing client needs and be able to pivot quickly on new requests while maintaining a positive and solution-oriented approach
Identify trends that impact multiple customers, summarize those trends with data, and drive visibility for a robust solution
Documentation and Process Improvement
Create and maintain thorough documentation for issues including the investigation methodology, the resolution summary, and any open issues
Provide good traceability of time spent and internal/external communications
Leverage internal tracking systems and processes to maintain operational tracking
Contribute to standard operating procedures for the Technical Solutions Team
Ensure complete ownership of issues, including developing a full understanding of the issues, a clear definition of success and maintain ownership until the client is satisfied
Ability to step back from initial problem statements and anticipate/see the larger issues and develop an action plan to ensure the systematic issue is identified and addressed
Actively communicate with other teams to promote client needs and defect fixes
Ability to maintain a calm, professional demeanor under pressure
What you bring to Uplight:
Strong alignment and passion for the Uplight values and mission
2-4 years in customer service or enterprise software support
Patient, communicative, team player who is detail-oriented and has outstanding interpersonal skills
Proven experience working with external clients to define and implement complex solutions
Excellent analytical and problem-solving skills, tenacity, and fortitude
Strong organizational skills and the ability to balance multiple short- and long-term projects of varying scopes with clients across the country
Vigorous written and oral communication skills
Comfortable in delivering complex, constructive, and diplomatic messages
Ability to present complex information to a variety of audiences both in person and over the phone
Experience maintaining a positive relationship with clients and colleagues
Curiosity about and commitment to technology, energy efficiency, and your potential
Salary Range: $56,000-$60,000 USD
In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.
Uplight provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.