Instill education is hiring a
Instill’s mission is to transform teaching, learning, and leadership in every classroom on the African continent. We believe that the greatest levers for change in the education system are teachers and school leaders and have recently launched a game-changing mobile app (Upskill@Instill) that offers self-paced, bite-sized modules that help teachers address challenges in schools and classrooms immediately. More than 50,000 teachers in Ghana, Kenya, and Nigeria have already enrolled for our professional development modules and joined a pan-African community of peers and experts who provide support and feedback along the way. To support these teachers on their professional development journey, we’re looking for a Technical Support Associate: Upskill to join our small and growing team.
What makes you a great candidate?
You are ambitious, hungry to learn, and have a deep passion for education. You want to work in a fast-paced business environment and grow with a young organisation that seeks to change the face of education across the African continent. You want to learn how a start-up works by getting your hands dirty and getting involved in every aspect of the business. You are excited by the challenge of immersing yourself in new contexts and tackling complex problems. You are not afraid of failure and are driven to improve through robust, data-driven decision-making and feedback. When evaluating your candidacy, we will look for the following:
What does the role entail?
As the Technical Support Associate for Upskill, you will be part of the Instill Product Team, report to the Product Owner, and be responsible for providing excellent customer service to Upskill users (schools and school networks). You will play an important role in ensuring that users have a positive experience when engaging with Instill Education products and services to help build customer loyalty and increase brand reputation.
More specifically you will;
Selection Criteria:
Anticipated start: 15 April 2024
Location: Kenya
Do our values resonate with yours?
We measure the impact of everything we do. We believe that education equity is a central pillar of achieving social justice. We pursue excellence in everything that we do. We dare to make bold decisions and learn from our mistakes. We build community by being accountable for our actions, fostering collaborative environments, and acting with integrity and humility. We believe that diversity is central to our success.