Tech Support Specialist

Position at Ashoka

Must be Authorized to work in the US

Position Summary

Ashoka is seeking a Tech Support Specialist to provide in-person and remote support to Ashoka’s globally distributed teams. The Specialist will work on a range of projects including administering Active Directory, troubleshooting client issues, deploying/administering cloud services, managing inventory, upgrading systems, and other critical IT functions. This is a great opportunity for someone with limited experience to build their technology and IT management skills.**

Specific Responsibilities may include but are not limited to:**

• Provide in-person and remote desktop/laptop support for globally distributed teams
• Support server troubleshooting with Infrastructure team
• Administer Active Directory
• Administer Office365 with particular focus on Exchange user management
• Administer VOIP phone system, monthly report generation, and troubleshooting
• Administer cloud-based files system, access controls, user management, and feature implementation
• Administer global office printers/copiers, monthly report generation, and troubleshooting
• Administer security and remote device management infrastructure
• Provide support for video conferencing infrastructure and troubleshooting
• Administer hardware and software inventory, purchasing, and warranty support
• Support infrastructure testing and system deployment
• Document processes and procedures to optimize performance
• Work with technical team to plan and/or implement global IT projects

Qualifications:

• Experience working directly with users/clients in-person and remotely to address hardware and software issues
• Experience configuring Microsoft Windows 10/11, Office 365, Apple Mac OSX in a Domain environment
• Experience with Windows Server 2019 and Active Directory administration
• Experience developing and conducting trainings for remote and in-person constituents
• Ability to learn quickly through accessing a variety of resources
• Ability to work independently and as a member of a team
• Ability to manage time wisely and prioritize activities to achieve results

Preferred Qualifications:

• Experience developing network diagrams and detailed network/client inventories preferred
• Experience with Office365 hosted Exchange and PowerShell
• Familiarity with Cisco networking infrastructure and concepts
• Familiarity with Project Management concepts