Support & Success Specialist

Support & Success Specialist (6 month contract)

Full-time contract

Canada

Who We Are:

With the rising cost of food and the challenges faced by our supply chain, Flashfood has become a staple in many North American families.

At Flashfood, we are on a mission to reduce the environmental impact of food waste and provide our communities with easier access to healthy, affordable food.

We are tackling this gigantic problem together, with a diverse team of people from all over the globe.

At Flashfood, we live by our nine culture boards. What are they, you ask? They are a set of principles and values that drive us to stay confident but humble, patient but persistent, united but able to challenge, and most of all, to create a safe space to be authentic and have fun. Our common goal and commitment to a sustainable future keep us motivated to push through all the challenges we face together.

We are purposeful about instilling inclusion into our company culture and are committed to building a blame-free culture where people have the ability to learn and grow. Our current team is over 51% women, and we’re proud to say over 47% female representation within leadership positions.

Who You Are

• Want to make a difference. We are a small team effectively reshaping how people look at food waste. We need people who 'get it' and want to play an integral part in helping us accomplish this mission and are persistent in getting the job done
• Thrive in client-facing situations. At Flashfood, our clients always come first, and we love the thrill of turning a client’s frustration into a great experience
• Embrace technology and the role it plays in customer services. Specifically, you have the flexibility to navigate multiple applications simultaneously to deliver unprecedented solutions
• Are fluent in French and English (reading, speaking, writing) and can deliver exceptional client experience in either language.
• You will be trained and report directly to the Support Manager. This is a remote position.

What You Will Do

• Deliver an amazing client experience; no matter what. You will have to reply to shopper inquiries via email and social media in a simple, friendly and accessible way. In addition to partner calls in a professional manner.
• Assist in informing shoppers of Recalled items.
• Be accountable for meeting or exceeding daily volume targets, interacting with hundreds of clients each day through multiple channels in a live client support environment
• Be a key part in monitoring, facilitating and improving operational processes and working with our back-office to deliver an exceptional service to our clients
• Be available to work Saturday, Sunday, Monday, Tuesday and Wednesday from 10AM to 6PM EST

What You Will Need

• Bonus points - Bilingual French & English

• High emotional intelligence - ability to relate and empathize with clients and their needs, and the judgment to know how to make the best decisions for our clients

• Curiosity and resourcefulness - a lifelong learner who's always curious and confident finding the resources you need to get the answer right

• Flexibility/resiliency - able to adapt to the challenges throughout your day and within your role and remain level-headed

• Ambitious - always searching for opportunities to improve the way you and your teamwork, the client experience, and ability to identify areas of improvement.

Company Perks

• Competitive base salary
• Casual and remote-friendly work environment
• Monthly team events (virtual friendly)
• Opportunity to work with a growing company passionate about sustainability and making an impact on our communities

The requirements listed in job descriptions are guidelines, not hard and fast rules. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable and you are in the ballpark with the number of years of experience Flashfood is looking for, apply. Applying gives you the opportunity to be considered.

Flashfood is an equal opportunity employer and is committed to providing an accessible recruitment process. Please advise should you need any accommodation throughout the recruitment process. All your information will be treated confidentially.