Social Media Coordinator

Location: Portland, OR, Washington, DC or U.S. based remote

Valid unrestricted work authorization in the country in which you will be based (United States) is required at the time of application for this position.
Position Status: Full-time, Non- Exempt, Regular
Salary Level: The salary range for this position is $40,000 - $42,667 commensurate on experience

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Team

The Marketing & Communications department’s purpose is to amplify and support Mercy Corps’s mission by raising flexible funds, strengthening supporter partnerships and raising our global profile and influence, and fostering team collaboration and connectivity.  
We boldly share Mercy Corps’ global impact with our audiences, with a focus on building trust, engagement and long-term relationships among our global team members and with our supporters. We inspire financial support and partnership through transparency, inclusivity, creativity and best-in-class storytelling. We work across teams to protect Mercy Corps’ reputation and safeguard our ability to operate.

The role of the Marketing team is to guide the direction of Mercy Corps global brand and develop and implement strategies to promote brand awareness and drive a sustainable base of unrestricted financial support, particularly among mass-market supporter audiences.

The Position

The Social Media Coordinator provides support with community engagement and aids in the development of content for Mercy Corps’ global social channels including Facebook, Instagram, and Twitter.

Essential Responsibilities

CONTENT CREATION AND CHANNEL MANAGEMENT

• Support the Social Media Manager by develop compelling content to engage, cultivate and nurture Mercy Corps’ social communities by helping to:

• Produce and/or edit social media content, including writing, copy editing, and designing graphics/videos using Adobe Illustrator, Premier pro, After Effects (or similar), or Canva

• Schedule and post content across owned channels

• Pull weekly and monthly analytics for each social platform for Social Media Manager to review and report out to Marketing Team

COMMUNITY REGULATION

• Monitor and respond to comments from organic and paid social content across platforms, flagging sensitive content to appropriate parties and filing reports with the Integrity Hotline as needed.
• Engage in social listening to monitor and analyze trending topics and relevant social conversations to gain audience insights and competitive intelligence.

CROSS TEAM SUPPORT

• Address social media requests to support internal and external social needs (supporting advocacy initiatives, partnership obligations, and staff thought-leadership)
• Ensure social plans and assets are available in a centralized, accessible location (e.g. Global Social Google Drive) for use of internal teams, partners, European social teams, etc

STRATEGY AND PLANNING

• Support the Director of Brand Marketing and the Social Media Manager to develop and execute channel strategy.
• Stay up-to-date on emerging platforms, technologies, and industry best practices.

Supervisory Responsibility

None

Accountability

Reports Directly To: Social Media Manager
Works Directly With: Social Media Manager, Digital Designer, Editorial Manager, Email Marketing Manager, and other members of the Marketing and Communications teams

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

• 2+ years of professional experience in a relevant field, e.g. marketing, communications, PR, etc.
• At least one year of experience (internships included) managing social media and creating social content on behalf of a brand
• Strong familiarity with platforms including Facebook, Twitter, Instagram, YouTube, TikTok, and LinkedIn
• Interest in global affairs, humanitarian efforts, etc.
• Interest in social media, pop culture, and current events.
• Familiarity with social listening and monitoring tools (e.g. Sprout, Hootsuite, Social Studio, etc.) and design tools (e.g. Canva, Adobe Creative Suite, etc.) or video production a plus
• Exceptional attention to detail and ability to ensure accuracy in all deliverables.
• Ability to thrive in a fast-paced, ever-changing environment
• Excellent interpersonal skills, with an ability to communicate clearly and passionately, both in writing and verbally. Positive attitude and solution-oriented approach to work is a must

Living Conditions / Environmental Conditions

This position is either US remote within approved states or based in Portland, Oregon or Washington D.C. and requires very limited travel.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. 
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. 
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.
As a safeguarding measure, Mercy Corps screens all potential US-Based employees. This is done following the conclusion of recruitment and prior to assuming full employment.

Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process.

Covid-19 Vaccine Policy for US-Based Employees

Mercy Corps has determined that, in an effort to protect the health, safety, and well-being of all Mercy Corps employees working in the United States, all U.S.-based employees must be fully vaccinated for COVID-19, regardless of prior COVID-19 infection status. This policy is necessary to ensure not only the safety of our workforce, but the ongoing functionality of the organization.

This policy will be revised as needed to comply with federal, state, and local requirements, and to respond to changing guidance from public health authorities.
For new employees this requirement goes into effect within 10 business days of employment.  Team members that travel are expected to comply with host-country requirements, including vaccinations.  Failure to comply may impact your employment.  Proof of vaccination or exemption must be provided.