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About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.
Program / Department Summary
Mercy Corps’ Ukraine crisis response seeks to meet the humanitarian needs of vulnerable Ukrainians and other conflict-affected people where they are: displaced inside Ukraine, refugees in Poland, Romania and Moldova, or trapped behind frontlines. We aim to reach 500,000 vulnerable people with multi-purpose cash assistance, in-kind humanitarian support, and protection services across four countries. Almost all of our impact will be delivered in partnership: with Ukrainian, Polish, Romanian and Moldovan civil society organizations through a granting program that matches humanitarian action with capacity strengthening, and with peer international NGOs through a consortium in Ukraine.
Mercy Corps pooled fund portfolio allows us, through our multi-pronged response strategy to prioritize meeting immediate humanitarian needs by providing emergency cash, delivering essential supplies in coordination with local civil society organizations, including providing food, hygiene kits and medicine, and connecting families on the move with trusted information, such as where to access basic services, information on safe routes, and legal rights. Our data-driven crisis-analytics department allows us to anticipate needs and inform our response strategies.
General Position Summary
Mercy Corps requires a strong program manager who ensures the efficient and effective implementation of the Mercy Corps Private Funding Portfolio ($15 million) across the Ukraine response. S/he is responsible for coordinating and implementing the delivery of the projects through the “pooled program funding”, including daily management of projects activities and program staff, and ensuring appropriate systems and support mechanisms are in place to track, analyze and report on results. S/he is a strong team leader, able to develop and mentor team members in Ukraine and surrounding countries, and is an effective communicator, able to work with internal and external stakeholders to achieve common objectives. S/he is responsible for managing relationships with local partners, beneficiaries and donors, contributing to the achievement of the Ukraine Response program’s objectives. The incumbent is expected to travel within the response locations approximately 25% of their time.
Essential Job Responsibilities
Strategy & Vision
Oversee program startup and ongoing program management and administration of teams across various field locations.
Develop program implementation strategies, including partnership frameworks, beneficiary targeting and distribution process.
Work both with Poland-, Moldova- and Ukraine based program teams to ensure day-to-day activities are implemented in a coordinated way according to workplan and budget.
Ensure that program implementation is responsive to communities and partners, and consistent with Mercy Corps’ relevant program guidelines, principles, values, quality standards and strategic plan.
Fulfill Mercy Corps’ Program Management Minimum Standards based on the organization-wide guide.
Ensure program implementation is on time, target and budget, using effective M&E systems to reach desired impacts.
Create and maintain systems ensuring effective and transparent use of financial resources for timely and informative reporting in line with donors and Mercy Corps policies and procedures.
Ensure that beneficiaries are effectively targeted according to established vulnerability criteria, and that feedback mechanisms are in place.
Ensure all interventions adhere to Mercy Corps’ Code of Conduct; Gender, Diversity and Inclusion guiding documents; Core Humanitarian Principles and Do No Harm.
Oversee the production of written reports on program activities, capturing the impacts of activities.
Facilitate specific progress team meetings and ensure all workplans of the various departments are harmonized.
Ensure team members improve performance & reach objectives.
Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.
Create and sustain a work environment of mutual respect where team members strive to achieve excellence, and cultivate resilience and well-being under challenging situations.
Influence & Representation
None. However, several dotted lines exist to program teams.
Reports Directly To: Director of Programs
Works Directly With: UCC lead, Surrounding countries Team leader, EPM Cash Poland, EPM Partnerships Poland, EPM Cash Ukraine, EPM Partnership Ukraine, EPM partnership Moldova, MEL manager, Grants & Reporting coordinator.
Knowledge and Experience
More than 50% of Mercy Corps’ responses are cash/voucher-based programming so it is recommended that any Emergency Program Manager possesses the following competencies:
Possess project management skills and applies PM@MC minimum standards for all phases of the project cycle
Can oversee and implement participatory assessment processes
Can oversee program budgets, project cash flow and expenditures
Understands donor regulations and compliance.
Effectively manages teams/people and apply relevant Mercy Corps’ procedures and approaches
Supports team members through capacity building
Possesses basic understanding of procurement and logistics
Can ensure feedback from crisis-affected people and other stakeholders is incorporated in program design, implementation and learning
Can ensure team members operate in a secure environment and are aware of policies
The successful Program Manager will combine exceptional management skills and experience in running emergency programs through partnerships. Prioritizing, problem solving, ability to seize opportunities, attention to detail and strategic vision are essential. S/he will also have proven experience with cross-cultural teams and capacity building. Emotional intelligence and adaptability are key attributes needed for this role. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, and thrive in an evolving and changing environment while taking care of self and others.
Living Conditions / Environmental Conditions
The Program Manager position is based in Poland.
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme**.** We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.