Part-Time Visitor Experience Officer

Principal Functions and Purpose of the position:

This position supports the Centre Managers in maintaining the operations of the WWF Visitor Centres at Mai Po Nature Reserve including deliver of an excellent visitor experience to all visitors and executing Panda Shop operations while maintaining service standards that comply with the requirements of WWF-Hong Kong.

Duties and Responsibilities:

• Ensuring an excellent visitor experience by providing positive interactions between WWF and visitors, including meeting and greeting visitors, proactively assisting visitors, and responding to their inquiries.

• Assisting in managing visitor bookings and events operations, including pre- and post-tour arrangements.

• Assisting in venue set-up and preparing materials for eco-tours, events, and activities.

• Providing retail services to the Panda Shop, including operating the cashier, POS system, and inventory systems.

• Handling all-rounded administration tasks of the Visitor Centres when necessary.

• Handling visitor inquiries for Mai Po entry permit applications and assisting with on-site permit registration with official authorities.

• Assisting in Shuttle Bus arrangements, including visitor pick-up and registration at Yuen Long MTR Station.

• Maintaining the eco-visit equipment in clean and good condition.

• Cycling skill is essential to perform outdoor duties in Mai Po Nature Reserve.

• Nature interpretation skills would be advantageous.

• Assisting with other WWF activities as required.

General Requirements:

• Possess tertiary education in any disciplines; fresh graduates and students are welcome to apply.

• A minimum of 2 years of work experience in retail, customer service, and/or event operations is preferred.

• Responsible, proactive, and customer-oriented, with a pleasant, outgoing, and approachable personality.

• Excellent skills in interpersonal communication, organising, and customer service are required

• Detail-minded with a high degree of accuracy and professionalism in handling inventory and POS information

• Good command of Chinese and English

• Willing to perform duties in an outdoor area

• Shift work arrangement, the candidate should be willing to work during weekends and public holidays

• The working hours are from 8:00 am to 5:30 pm, and night shifts may be required during summer seasons, with working hours from 12:30 pm to 9:30 pm

• Candidates who can work for 3 days per month are preferred.

Work location: Mai Po Nature Reserve

This job description covers the main tasks and conveys the spirit of the sort of tasks that are anticipated proactively from staff. Other tasks may be assigned as necessary according to organisational needs.

Interested party please click "Apply Now" in confidence with full resume, stating your expected salary, available date, and preferred working location. Only shortlisted candidates will be notified.