The FSN- Program Support Specialist will support and supervise the POP’s parent/community program as needed as well as support and assume responsibilities from our data analyst role to cover staff while on leave from February to June, 2023. This role supports the programming from Monday- Thursdays for the Parents of Preschoolers program within the Self-Sufficiency Area of Sacred Heart Community Service (SHCS). This position will also support data analysts by reconciling and analyzing data from multiple databases and supports efforts to engage community members with lived experience as promotores, volunteers, advocates, and advisory committee members. The FSN - Program Support Specialist will support and maintain practices that promote adult learning, mutual support, and are aligned with Sacred Heart’s values. This work might require working in the evenings and weekends as needed and it is part time(25-30hrs/week) and temporary (February-June, 2023).
RESPONSIBILITIES AND DUTIES:
Program Coordination (50-60%)
- Supports families in the Parents of Preschoolers Program and Safe, Secure and Loved Program.
- Develops and nurtures collaborative relationships with members and partners.
- Assists program members with immediate crisis intervention, advocacy, problem solving and other appropriate interventions while maintaining professional boundaries.
- Provides explicit guidance and timely responses to interdepartmental staff on processes and procedures for referring members into department services.
- Facilitates and prepares for meetings and/or classes with members, and partners as appropriate.
- Implements program evaluation tools (i.e., pre/post tests, satisfaction surveys, etc.), analyzes and reports on outcomes.
- Oversee and support weekly curriculum development with POPS volunteer committee
Data and Analysis (40-50%)
- Supports the development, reporting, and analysis of program goals, outcomes, and team performance metrics in alignment with SHCS’ Strategic Plan and funding contracts.
- Works with team members to streamline and complete data collection, reporting, and analysis and complete required grant reporting.
- Analyzes data to support the work of the Early Childhood Education, Family Support Network team and the organization, including supporting presenting this information to partnering agencies.
- Completes data entry, frequent data quality reviews and provides feedback and support to program staff and partner agencies regarding data collection.
- Develops and runs database reports in Qualtrics and other partner databases, like Salesforce, to track program progress and outcomes.
- Supports continuous learning, evaluation, and improvement within the Self-Sufficiency Department.
- Lead recruiting, training, supervising, and supporting volunteers, promotores and interns and support their engagement and development
- Supports the planning and implementation of organization-wide programs, events, training, retreats, and outreach efforts.
- Attends staff meetings, retreats, and other team and agency events.
- Performs other duties as assigned.
- Proof of full Covid-19 vaccination
Required Qualifications and Experience
- Strong commitment to our vision of uniting our community to ensure that every child and adult is free from poverty.
- Experience or education in the following areas: Data tracking, analysis, and/or program evaluation, Nonprofit or similar administrative work, direct service work related to anti-poverty efforts, and/or early childhood education or expanded day learning programs.
- Bachelor’s degree or equivalent experience in child studies, human services, social science, public health, or related field.
- Computer literacy with proficiency in MS Word, PowerPoint, Google Suite, and email communication.
- Intermediate proficiency with MS Excel and client database systems, such as HMIS or Salesforce.
- Ability to work with a diverse community and organizational groups with competing priorities.
- Ability to thrive and stay highly organized in a flexible, fast-paced environment, while maintaining a positive, solution-oriented approach.
- Ability to work collaboratively in a team environment and to work independently with limited supervision when necessary.
- Strong communication skills, including the ability to deliver difficult messages with compassion and to communicate respectfully with individuals in stressful situations.
- Sensitivity to issues surrounding households experiencing challenges with child abuse and neglect, homelessness, substance use, mental illness, differently-abled children, or disabilities.
- Requires handling of average-weight objects up to 20 lbs including some standing and/or walking.
- Available to work on occasional evenings and weekends.
- The position requires computer use up to 5-6 hours per day.
- Bilingual/biliterate in English and Spanish.
The position is part-time, temporary and reports to the Family Support Network Organizing Manager. The position also works closely with the Director of Self-Sufficiency Programs.
This is a temporary (2/6/23- 6/23/23), non-exempt, and part-time position paying $25.80-27/hr. This position does not provide SHCS-sponsored benefits except as required by law.
Sacred Heart Community Service is proud to be an Equal Opportunity workplace and an Affirmative Action Employer. SHCS is committed to building a team of people of diverse ethnic, cultural, and experiential backgrounds. We especially encourage members of historically underrepresented and marginalized communities, people of color, women, people living with disabilities, veterans, and LGBTQ+ people to apply. It is the policy of Sacred Heart Community Service to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, ethnicity, ancestry, religion, age, sex, gender, sexual orientation, gender identity/expression, pregnancy, medical condition or genetic information, veteran status, national origin, disability, marital or other protected status. SHCS will conform to the spirit, as well as the letter of all applicable laws and regulations.