Part-Time Customer Development Specialist & Program Coordinator

Neighborhood Sun

We’re Neighborhood Sun, a certified B-Corp, meaning we’ve met the most rigorous standards of social and environmental performance – we believe that business can be a force for good in the world, which is why we’re committed to serving our customers, employees, communities, and the planet.

Customer happiness is a top priority for us! We’re a small, but steadily growing company that has doubled both our customer base and our workforce in the last year. We presently operate in several states, including but not limited to: Maryland, Washington D.C., New York, New Jersey, Maine, Massachusetts, Minnesota, and Colorado! Our team is value-driven, cares about working together to provide affordable, renewable energy for everyone! Through our community-focused programs, we work with low-and-moderate income neighborhoods in providing discounted solar for those who otherwise cannot afford it.

At Neighborhood Sun, our focus is on encouraging green decision-making together as a community, and we are not afraid to fail forward in reaching our goal to reduce carbon emissions and support our neighbors in choosing clean, local energy.

You’ll be a great fit for Neighborhood Sun if you meet the following conditions:

• You are looking to reduce our local and national carbon footprint;
• You are passionate about working with people and communities to make a difference;
• You see yourself as a problem solver and an “action” person;
• You are not afraid to use a variety of tools and technologies to coordinate projects;
• You work well in a fast-paced environment with a variety of tasks; and
• You are eager to learn new skills to grow your knowledge and capabilities at work!

About the Role

We are hiring two Customer Development Specialists & Program Coordinators who can help us with customer management, coordinating operations between departments, and helping manage and maintain our community solar knowledge and tools. Our customers are the heart of our company, and the Customer Development team works to provide the best quality of customer care while also working closely with the Marketing, Operations, Billing, and Technology teams to provide a better overall customer experience with community solar and with our customer management platform.

This position has the option to start part-time, potentially leading to full-time work, which will provide you the opportunity to take your time in learning all about community solar, our platforms, and the utilities we work with, before committing to becoming a full-time employee. You also have the option to start full-time if you have the required knowledge and/or similar working experience already. This is either a P/T or possibly a F/T position working Monday to Friday, with occasional weekend or evening work (comp time provided). We will provide full training and onboarding for you. This position is located at our Silver Spring office, but remote work is possible for this role. We are looking for Maryland-based staff, who can come in-person to our Silver Spring office for large meetings or events, and also work in our office several days a week.

Responsibilities

• Answer incoming customer questions via phone, live chat, and email communications
• Work to improve customer retention by providing exceptional quality of service and handling their concerns
• Improve collections efforts by tracking and analyzing data billing and invoice data
• Improve customer communications by working with the Marketing team on providing clear, concise information on community solar for customers
• Work with our CRM tools to create and manage customer and operational issues
• Work with the project management tools to develop and maintain a data collection and tracking system to oversee project goals and challenges
• Work with our learning management system to help design learning and training content on community solar
• Help plan and manage customer-focused events and promoting our customer advocates
• Work with our Operations team to organize and manage customer data, contracts, and other documentation
• Work on improving our S.H.A.R.E program and Neighborhood Benefit Fund to provide renewable energy to those who cannot afford it

The Details

Your success in this role will be critical to the success of the company. We need people who are capable of learning quickly, taking challenges head on, and don’t need a lot of time to ramp up.

You’ll excel in this role if you are:

• Personable— Not only do your customers love you, but you’re a great team player. You’re bright, energetic, and positive, and you make personal connections with ease.
• Organized— You are great at using systems to keep track of and share information, always have ready answers at your fingertips, and are often the most organized person in the room.
• Proactive— You are a problem solver at heart and can help identify how to make processes more efficient and better for the team and for customers.
• Passionate— You want to make our corner of the world better, and fair for underserved and discriminated against communities while promoting clean, renewable energy.
• Resourceful— You are not afraid to use new technologies and tools to work more efficiently.
• Inquisitive— You are not afraid to ask questions and learn new skills to improve yourself and your capabilities.

Qualifications

• Must be a Maryland Resident
• Must have a bachelor's degree with at least 1-3 years of relevant experience
• Excellent verbal and written communication skills
• Previous experience in a customer-facing role in a business
• Prior experience in green energy is an asset
• Experience working for a start-up is an asset
• Experience with CRM software such as Salesforce or Hubspot (preferred)
• Mid-level experience with MS Suite (Outlook, Excel, Power Point) and Google Apps (Docs and Sheets)

Working at Neighborhood Sun

We offer parking and metro coverage, gas reimbursements for personal vehicle usage for business events, as well as paid time off.

We encourage all our employees to take ownership over their roles as well as the opportunity to fail forward. We’re passionate about providing an inclusive atmosphere that let’s everyone’s voice be heard, and provides opportunities for professional and personal growth.

If you’re passionate about the planet, about serving your community, and have the right qualifications, we’d love to hear from you.