Order Management Support Specialist - Spanish Speaking

What if energy supply could be sustainable, affordable, and reliable at the same time? With its product brands Jenbacher and Waukesha and the digital platform myPlant, INNIO offers energy solutions for today—and tomorrow, in more than 100 countries, improving the quality of life for countless people_._ Do you want to make a difference with your work? We are searching for an Order Management Support Specialist. Join our team now!

What INNIO offers you:

• A fast-growing international business environment
• Being part of a young, supportive and enthusiastic team
• Learning opportunities, other development opportunities to craft your career path
• Flexible working time
• Hybrid working model - we work both from our office and home office
• Private Health Insurance

In this role you will be responsible for:

• Manage and execute customer orders, returns and complaints related to any kind of external and internal spare part orders and transactional orders
• Own on-time shipping (OTS) for an assigned group of customers/ regions
• Strive to meet customer request dates, reduce orders processing cycle and keep backlog of orders to a minimum
• Know and manage customers, understand customers’ needs special requirements, coordinates
• Communicate and follow up with the responsible customer functions for timely, accurate and complete fulfillment
• Manage the orders and communicate proactively to ensure accurate and timely execution including monitoring of the orders status, dates management, management of big order quantities, shipment tracking, documents management
• Conduct and participate to customer meetings and reviews
• Work cross-functionally with Regional Services teams, and colleagues (e.g. central Pricing, Planning and Forecasting, Warehouse, Service Engineering, Warranty, Complaints, Billing and Finance)

Your profile:

• Completed studies with a focus on Economics, Logistics or International Trade
• Minimum of 1 year relevant work experience in Customer Service/ logistics/ international trading
• Fluency in English (both written and spoken), Spanish is an advantage
• Proficiency in Microsoft Office applications  (Outlook, Excel)
• First-hand experience with Oracle, SAP or another ERP system is an advantage
• Pro-active behaviour with a strong customer and service mindset
• Flexibility and ability to work well with deadlines in a fast paced environment