Operations and Logistics Officer

PACT Overview

Pact is an international nonprofit that works in nearly 40 countries building solutions for human development that are evidence-based, data-driven and owned by the communities we serve. Founded in 1971, Pact works with partners to build resilience, improve accountability, and strengthen knowledge and skills for sustainable social impact.

Department

Programs - Pact strives for a world where all people are heard, capable, and vibrant. The Programs Team helps realize this objective by bridging program management, technical support, and business development, enabling Pact to achieve its global strategy. We ensure program excellence through continuous learning, monitoring and evaluation and provide organizational and industry-wide thought leadership by leveraging a complementary set of cross-functional, multi-disciplinary skills, expertise, and experiences. The Programs team: influences progressive change through the development and implementation of global and regional strategies and business plans; supports advancement of innovative solutions; pursues new business opportunities; and drives effective internal and external engagement to maximize Pact’s impact across the globe. Across all aspects of its role, the Programs Department adheres to and promotes a culture of inclusion, accountability, and respect.

Position Overview

Pact, Inc. seeks a highly qualified and accomplished Operations and Logistics Officer  to work on the recently awarded, five-year USAID/Zambia Integrated HIV and Health Activity (ZIH) contract. The five-year project will be led by Pact in partnership with the Centre for Infectious Disease Research in Zambia, Circle of Hope, Mothers2Mothers, Copper Rose Zambia, Zambia Network of Young People Living with HIV, and Viamo. Zambia Integrated Health will improve health outcomes of Zambians through equitable access to high-quality health services in the areas of client-centered HIV, HIV/TB, MNCH, Family Planning and Reproductive Health. It will reduce mortality, morbidity, and HIV transmission for sub-populations in Northwestern, Copperbelt, and Central Provinces.  Pact will work closely with the Government of the Republic of Zambia to attain the country’s goal of reaching HIV epidemic control (95-95-95) by 2030. The activity will be delivered through three main components namely:

1. Increase coverage of comprehensive and person-centered HIV, TB/HIV, FP/RH, MNCH prevention, diagnosis, care, treatment and support services in both communities and health facilities.
2. Increase utilization of community and facility-based quality and person-centered integrated HIV, TB/HIV, FP/RH, MNCH services; and
3. Increase capacities of Provincial and District Health Offices to improve quality and sustain Direct Service Delivery of integrated HIV, TB/HIV, FP/RH, MNCH during and beyond the life of the activity.

The Operations and Logistics Officer will execute a wide variety of administrative tasks to support the operations, finance and the administration team with regards to day to day implementation and general administration of ZIH. The position is also responsible for maintenance and repair of vehicles, monitoring fuel usage, supervising and coordinating drivers and ensuring that all vehicles meet specified road safety standards.

This is a Zambia based local Position and open to Zambian nationals only.

Key Responsibilities

The Operations and Logistics Officer will be responsible for the following duties:

Administrative Duties:

• Facilitate purchases and requests for materials/services of vendors.

• Ensure timely delivery of goods and services so as not to affect workflow.

• Provide daily administrative support to the Operations Manager, finance and the operations team as requested.

• Maintain the filing system for the Finance and Operations department and ensure compliance with Pact and ZIHA Project filing and archiving system.

• Schedule meetings, support with minute taking and routine correspondence.

• Supervise the Operations and Logistics Assistants, Receptionist and Office Assistants.

Processing Payments:

• Ensure timely payments for vendors.
• Prepare rental payments every quarter for ZIH project offices and other payments as may be required.

Inventory :

• Monitor and reorder as needed inventories of supplies and stationery across ZIH Project offices.
• Coordinate closely with the Operations Manager, Operations and Logistics Assistants, Receptionist and Office Assistant to ensure supply pipeline runs smoothly and adequate inventory is available.
• Develop and maintain supply inventory tracking system for managing ZIH office supply use.

Fleet Management:

• Manage the contract for regular vehicle maintenance.

• Reconcile all payments made at the end of every month and will submit a detailed report on the fleet and costs incurred by ZIH Project.

• Verify all fuel and maintenance bills and ensure that accurate amounts are paid to respective vendors.

• Ensure that there is a continuous supply of oils and lubricants (fuel) .

• Develop quarterly plans and forecasts all driver and motor vehicle needs.

• Assign vehicles and drivers according to the location, duration and condition of vehicles.

• Ensure ZIH assets including motor vehicles are utilized in an effective and efficient manner.

Staff Management and Supervision:

• Supervise operations, fleet and administrative staff.

• Review staff job descriptions and performance and developments plans to ensure high standards of performance are maintained, that necessary skills are acquired where gaps are noted.

• Provide the necessary coaching to drivers Operations, and administrative staff to ensure that they are up to date with the best practices in the sector.

• Evaluate the driver’s abilities to perform minor repairs and maintenance

• Orient project staff on safety and compliance requirements of Pact staff when out in the field.

• Update the Pact register of authorized drivers and will set reminder for any license renewals.

• Manage the driver, operations and administrative staff’s leave schedules in consultation with Human Resources team.

Vehicle Licensing and Safety:

• Review and manage vehicle insurance and will ensure that all project vehicles are licensed and have the appropriate licensing as per policy and statutory requirements.
• Ensure that all drivers undertake annual eye exams . The incumbent will facilitate the provision or corrective glasses where necessary or any other appropriate corrective action.
• Ensure that all drivers’ licenses are current and valid in line with statutory requirements. He/she will attend to all motor vehicle accidents and ensure appropriate documentation has been completed and submitted to HQ. The incumbent will ensure that claims on insurance are attended to.

Additional

• All other duties as assigned.
• Employee complies with all company policies and procedures, including completing all compliance training topics by the deadline to satisfy each, and receiving the corresponding acknowledgment statement that the training has been completed.

Basic Requirements

• Bachelors degree in Business Administration/Office Management (or equivalent).
• 3– 5 years’ experience in office administration.
• Prior supervisory experience, of at least 2 years.
• Understanding of national contract and procurement laws.
• Fluency in English.

Preferred Qualifications

• Concern for order and quality.

• Customer service.

• Strong interpersonal and team building skills.

• Exceptional planning, budgeting, cost control, and time management skills.

• Strong written and oral communication skills, including the ability to make presentations.

• Ability to problem solve difficult issues.

• Ability to multitask with ease, adapting to frequently changing priorities.

• Good negotiating and conflict resolution skills.

• Competence using common desktop applications and internal systems.