Mercy Corps is hiring a
Location: Nairobi, Kenya, Somalia or Ethiopia
Position Status: Full Time, Regular, Exempt
Salary Level: Level 5About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.
Mercy Corps works to alleviate poverty, suffering, and oppression by helping people build secure, productive, and just communities. Mercy Corps’ is committed to improving program performance and quality through Standards, Service, and Evidence. The agency operates programs in over 40 countries around the world. Monitoring, Evaluation and Learning (MEL) is part of the Program Performance and Quality (PaQ) department that supports effective, efficient, and equitable program performance, through a culture of quality management, to achieve results for those who matter most - our program participants. PaQ consists of the following teams and functions: Monitoring, Evaluation and Learning (MEL); Strategic Leadership; Program Standards; Infrastructure. These teams are grouped together under PaQ because they work together to improve programs and portfolio performance while reducing risks inherent to implementation.
In the Horn of Africa, Mercy Corps has been working in Somalia, Ethiopia and Kenya, since 2004, working in rural, peri-urban and urban areas and engaging in both development and humanitarian work, that seek to integrate approaches, programs and geographies as much as possible. Our partners include government and intergovernmental organizations, academic institutions, development and private sector actors, civil societies, and the participating public.
Mercy Corps is launching the Regional Livestock Programme (RLP), a 12-year program implemented in four-year phases and co-led by implementing partners Helvetas and IGAD.The program is being implemented in the ASAL areas of Somalia, Ethiopia and Kenya. RLP seeks to address the barriers that make small and medium-scale market actors, including livestock producers, uncompetitive or highly vulnerable to economic and environmental shocks.
Mercy Corps is seeking for a Monitoring and Results Measurement (MRM) and Learning Manager as key personnel for the Regional Livestock Programme (RLP). In coordination with the Program Director, Director of Evidence and Learning and the Programme Consortium partners and team, she/he will be responsible for developing, coordinating, maintaining and improving the program-wide Learning and MRM systems using relevant knowledge and evidence to guide program strategy, support adaptive management and continuous improvement, advance program learning as well as implement internal capacity building strategy that trains and mentors program staff and promotes culture of learning. The program intends to achieve resilience and systems level changes; thus, the program’s MRM system will be attuned to measuring resilience and systems level change in support of livestock producing households and communities as well as SMEs engaged in livestock-based businesses.
The MRL&L Manager will apply complexity-aware approaches that enable the program to apply context monitoring in routine MEL. A particular focus of this position will be promoting adaptive management and learning, by developing, implementing and overseeing the program learning agenda.
TEAM MANAGEMENT, CAPACITY BUILDING AND MENTORING (10%)
The incumbent will lead on the development and implementation of the M&E/MRM staff and partner capacity building strategy that promotes a culture of learning through systematic analysis and reflection of program data.
S/he will build the capacity of all relevant team members to develop and maintain excellent MEL/MRM systems, including regular reflection and analysis of program monitoring data.
Work closely with Program Managers, Human Resources and Finance to ensure that systems thinking, and resilience measurement are incorporated into all program position descriptions and positions are adequately budgeted for.
Contributes to the knowledge management repository with best practices in resilience measurement and ensures that it is accessible to all staff and partners.
Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
Reports To: RLP Program Director.
Works Closely With: Country MEL Lead (Program Performance and Quality Unit), Country-level Program Managers, Trade Corridor Coordinators, Inclusive Markets Technical Coordinator, Inclusive Finance and Investment Advisor, Rangelands Management Advisor, Women’s Economic Empowerment Advisor, Contracts and Compliance Manager, Finance Manager.
Minimum Qualifications, Skills & Competencies
BA or BSc degree in development studies, research methods, statistics, social sciences, project management or another relevant field required plus 5+ years of experience of field-based experience developing and managing an M&E system in programs similar to those which Mercy Corps implements.
5 years of active work experience in emergency and development programming required with the proven use of program MEL technology.
Experience with theoretical and practical background in M&E and skilled in participatory qualitative and quantitative M&E methodologies and techniques preferred.
Experience with data management including the ability to structure and collate data sets for ease of analysis preferred.
Proven experience with systems thinking or systems approaches to programming.
Proven experience developing iterative learning systems or ‘feedback loops’ within development programs or organizational learning contexts.
Knowledge and experience of resilience in development programs is a plus.
Excellent computer skills (especially Microsoft office applications) and ability to use information technology as a tool and resource.
Demonstrated experience in training and capacity building across diverse teams and partners.
Excellent project management (Program DPro, PRINCE 2), time management, and organizational skills. Multi-tasking skills and ability to work under pressure.
Strong writing, editing, public speaking skills and good leadership skills.
Ability to summarize and simplify complex information and communicate it to the targeted groups.
Excellent stakeholder management skills.
Experience of working on USAID/SDC/AFDB programs preferred.
Demonstrated experience using Stata, R, SPSS and/or MaxQDA, NVIVO, Atlas-TI for data analysis and reporting.
Demonstrated experience using mobile data collection technologies including Commcare and an ODK-based platform such as Ona.
Demonstrated experience using PowerBI, Tableau, or similar visualization software
Desired Experience, Skills & Competencies (preferred)
Experience with operations management (private, for-profit not-for-profit, and/or public sector)
Experience using QGIS or other GIS software.
Experience developing quantitative study instruments for large surveys, baselines, etc.
Experience developing qualitative study instruments for formative research.
Experience using project management software such as Smartsheet, MS Project or similar.
Experience with M&E requirements for donors including, at least, SDC, USAID, DFID, and Foundations.
The successful candidate will have the ability to work comfortably and effectively across a diverse portfolio. MRM and Learning Managers are excellent communicators, multi-taskers, able to work in ambiguous situations, able to work with remotely with a geographically disbursed team and must be team players with a positive attitude toward problem solving and conflict resolution.
Living Conditions/Environmental Conditions
The position requires between 30% and 50% travel annually, sometimes to hardship locations across the region and for durations of time up to 4 weeks. Care is taken to give the incumbent enough time in advance to prepare for their absence and allow them sufficient time between assignments.
Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.
Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development. Adversity, Equity and Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme**.** We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.
As a safeguarding measure, Mercy Corps screens all potential US-Based employees. This is done following the conclusion of recruitment and prior to assuming full employment.
Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process.