Lead Help Desk Technician, Europe

Every day, we work together for what matters – bold, swift, and equitable climate action.

ABOUT THE ROLE

We are seeking a resourceful, knowledgeable, helpful and cooperative IT Technician to handle daily technical support for our European staff, and participate in company-wide IT tasks, functions, and projects. This role will be focused on ensuring our desktop and office systems -- including computers, company systems, and online services -- are working correctly, enabling our European staff to function efficiently.  This is a fantastic opportunity to join a growing B Corp focused on helping organizations around the world rise to the challenge of taking urgent action on climate change.

You will enjoy a flexible, hybrid-working pattern in this role, reporting to the IT Desktop Manager. This position is open to candidates based in or within commutable distance of our offices in Oslo, Norway.

WHAT YOU’LL DO

• Desktop / Helpdesk support

• Monitor and action desktop support tickets submitted by 3Degrees staff

• Assist with IT onboarding and training for new European employees

• Configure new computers and create accounts for new employees

• Assist with IT offboarding and removing access for departing employees

• Help administer online systems such as Google Workspace, phone, video, chat, intranet, and other “cloud” services

• Support Windows and Mac laptops

• Assist Help System Administrators with tasks and projects as assigned, for example installations, patch management, implementation of new systems and working with Security Specialist to ensure security policies are adhered to

• Document procedures and how-to’s as necessary

• Assist with occasional after-hours scheduled maintenance work

• Provide very occasional off-hours helpdesk response

• Assist with technical issues that arise in the office, such as printer, network, and WiFi troubleshooting

• Work on IT projects as assigned

• Microsoft Azure Infrastructure administration

• Provide user support utilizing Azure management tools such as Endpoint Manager, AutoPilot, and Azure Active Directory

• Provide basic tier 1 support for internal SQL database applications

ABOUT YOUYou take pride in your high level of customer service and possess a natural aspiration to treat co-workers with respect, build trust, and enable productivity.

You enjoy variety and are flexible and adaptable in your approach to how you handle tasks, capable of quickly assessing value to effectively prioritize.

You have great communication skills with an innate capacity to teach and explain concepts coherently, both verbally and in writing to a diverse and varied workforce.

In addition to a broad knowledge of technologies, you have the documentation skills necessary to compile how-tos and document common fixes concisely.

With this in mind, we believe the following experience will provide the best opportunity for success in this role, allowing for your own growth and personal development as we expand our 3Degrees community across Europe:

• 2-4 years direct helpdesk or desktop support background, with experience and an understanding in the majority of the following areas:

• Windows laptop support

• MacBook and MacOS support

• Using a helpdesk ticketing system (bonus points for Jira experience!)

• Microsoft Active Directory

• Network and WiFi connectivity and troubleshooting

• Remote user assistance, for example by telephone and remote desktop control

• Microsoft Azure administration

• Database server administration

• Google Workspace (formerly G Suite) administration

• Software/VOIP telephone administration, especially RingCentral

• Video meeting support, particularly Zoom

• Slack support

• Knowledge of data security principles, compliance protocols and GDPR

HOW WE DEFINE SUCCESS

Within 3 months

• Become familiar with corporate tech infrastructure and management systems
• Begin supporting the day-to-day technology needs of our European based staff

Within 6 months

• Be familiar with 3Degrees business structure and corporate tech needs related to our day-to-day operations planned growth
• Supporting company-wide issues and projects

Within 9 months

• Able to identify and suggest process improvements and contribute to 3Degrees tech direction
• Operating largely independently during European working hours

COMPENSATION & BENEFITS

• Compensation: The minimum and maximum salary for this position is $65,561 to $88,700 in the US. The level of pay within the range will depend on a variety of job-related factors that may include location, role requirements, relevant prior experience and/or education, or particular skills and expertise.
• Benefits: this position is eligible for a benefits package that includes medical, dental, vision, 401k, flexible paid time off and more. Additional information regarding the benefits available for this position can be found at: https://jobs.jobvite.com/3degrees/jobs/jointheteam
• Supplemental Pay: this position is eligible for discretionary bonus programs including the company’s profit sharing program and an annual performance bonus based on personal, department and company goals.
• This compensation and benefits information is based on 3Degrees’ good faith estimate as of the date of publication and may be modified in the future.

OUR COMMITMENT TO DIVERSITY, INCLUSION AND EQUITY

3Degrees is an equal opportunity employer. We are committed to creating an inclusive environment where different perspectives contribute to better solutions. 3Degrees welcomes people regardless of race, color, religion, national origin, gender, gender identity or gender expression, age, sex, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, sexual orientation, genetic information, or any other category protected by law.

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