3degrees is hiring a
Every day, we work together for what matters – bold, swift, and equitable climate action.
We are seeking a resourceful, knowledgeable, helpful and cooperative IT Technician to handle daily technical support for our European staff, and participate in company-wide IT tasks, functions, and projects. This role will be focused on ensuring our desktop and office systems -- including computers, company systems, and online services -- are working correctly, enabling our European staff to function efficiently. This is a fantastic opportunity to join a growing B Corp focused on helping organizations around the world rise to the challenge of taking urgent action on climate change.
You will enjoy a flexible, hybrid-working pattern in this role, reporting to the IT Desktop Manager. This position is open to candidates based in or within commutable distance of our offices in Oslo, Norway.
WHAT YOU’LL DO
Desktop / Helpdesk support
Monitor and action desktop support tickets submitted by 3Degrees staff
Assist with IT onboarding and training for new European employees
Configure new computers and create accounts for new employees
Assist with IT offboarding and removing access for departing employees
Help administer online systems such as Google Workspace, phone, video, chat, intranet, and other “cloud” services
Support Windows and Mac laptops
Assist Help System Administrators with tasks and projects as assigned, for example installations, patch management, implementation of new systems and working with Security Specialist to ensure security policies are adhered to
Document procedures and how-to’s as necessary
Assist with occasional after-hours scheduled maintenance work
Provide very occasional off-hours helpdesk response
Assist with technical issues that arise in the office, such as printer, network, and WiFi troubleshooting
Work on IT projects as assigned
Microsoft Azure Infrastructure administration
Provide user support utilizing Azure management tools such as Endpoint Manager, AutoPilot, and Azure Active Directory
Provide basic tier 1 support for internal SQL database applications
ABOUT YOUYou take pride in your high level of customer service and possess a natural aspiration to treat co-workers with respect, build trust, and enable productivity.
You enjoy variety and are flexible and adaptable in your approach to how you handle tasks, capable of quickly assessing value to effectively prioritize.
You have great communication skills with an innate capacity to teach and explain concepts coherently, both verbally and in writing to a diverse and varied workforce.
In addition to a broad knowledge of technologies, you have the documentation skills necessary to compile how-tos and document common fixes concisely.
With this in mind, we believe the following experience will provide the best opportunity for success in this role, allowing for your own growth and personal development as we expand our 3Degrees community across Europe:
2-4 years direct helpdesk or desktop support background, with experience and an understanding in the majority of the following areas:
Windows laptop support
MacBook and MacOS support
Using a helpdesk ticketing system (bonus points for Jira experience!)
Microsoft Active Directory
Network and WiFi connectivity and troubleshooting
Remote user assistance, for example by telephone and remote desktop control
Microsoft Azure administration
Database server administration
Google Workspace (formerly G Suite) administration
Software/VOIP telephone administration, especially RingCentral
Video meeting support, particularly Zoom
Knowledge of data security principles, compliance protocols and GDPR
HOW WE DEFINE SUCCESS
Within 3 months
Within 6 months
Within 9 months
COMPENSATION & BENEFITS
OUR COMMITMENT TO DIVERSITY, INCLUSION AND EQUITY
3Degrees is an equal opportunity employer. We are committed to creating an inclusive environment where different perspectives contribute to better solutions. 3Degrees welcomes people regardless of race, color, religion, national origin, gender, gender identity or gender expression, age, sex, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, sexual orientation, genetic information, or any other category protected by law.