Knowledge Manager, Advisory - London / New York

Role

Knowledge Manager, Advisory

Location

London or New York

Who we are

At ELEVATE, we offer a unique and impactful career journey designed to empower our teams to influence change on people, planet, and community. Join our team for a truly international experience. With 24+ offices globally (and still growing), you will have exposure to real issues that span the globe. Fasten your seatbelt for an energetic and dynamic experience where you will partner with world class leaders on solving some of the planet’s most imminent issues (climate change, human rights, sustainability, and more!) in new and innovative ways that achieve our goals together!

Job overview at a glance

ELEVATE is looking for a senior, rigorous and solutions-oriented Knowledge Manager for our Advisory and Analytics products who will think and connect-the-dots across the full suite of ELEVATE solutions. The main focus includes our sustainability consulting practice areas of strategy / disclosure, supply chain, human rights and climate services and their respective use of our EiQ analytics and wider products. The Knowledge Manager, Advisory will work closely with both our Advisory team leaders as well as our Product and Analytics team on the roll-out of innovative and world class supply chain ESG services. This role will be instrumental in the capacity building, standardization and quality management of our Advisory services across each of the four key operating regions (Asia, Europe, North America and Latin America). The Knowledge Manager will be critical to ensure our Advisory team members can access and use the information they need for excellent delivery.

Who you are

Are you thrilled by the idea of working in a business that aims to tackle some of the world’s biggest challenges? Do you want to work:

• On social, environmental and governance challenges?
• With an amazing team of like-minded creative thinkers?
• In a fast-paced dynamic and high impact environment?
• As part of an organization that is focused on quality and integrity?

Duties and Responsibilities

• Leads the global knowledge management strategy and plan for the organization. Designs and establishes protocols that are used by the global knowledge management function
• Prepares Advisory product overviews, tutorials, best practice case studies and maintains a high quality and up-to-date set of content for Advisory audiences
• Places particular emphasis to (a) the connection of all ELEVATE products / services into program solutions that meet client requirements (b) the integration of EiQ data and analytics and (c) quality
• Designs and roll-out a training and capacity building schedule for Advisory products and ELEVATE programs across different regions / business units together with internal teams
• Sets up and runs knowledge sharing events including new joiner orientations and a calendar of training sessions for Advisory, Customer and supporting teams globally
• Promotes collaborative internal knowledge sharing groups using Microsoft Teams and through workshops etc. to build robust and active communities of practice across regions
• Monitors / evaluates the success of knowledge sharing activities alongside delivery and team engagement metrics. This includes oversight of global knowledge practices
• Works effectively across the organization with stakeholders, delivery teams, trainers, and subject matter experts to develop and support new and existing Advisory products
• Helps establish an organisational culture that promotes and supports knowledge sharing

Requirements:

• 10+ years of experience in relevant field
• Advisory, consulting, analytics and project management experience
• Experience in environmental, social and governance issues in supply chains
• Has good understanding of knowledge management principles and techniques
• Excellent written and verbal communication skills in English
• Recognises the benefits and is skilled at collaborative working
• Able to work independently with minimum supervision
• Efficient multi-tasker and able to coordinate people at all levels of an organisation
• Capacity to work across different time zones / hold meetings outside of regular hours
• Responds positively to pressure and working in a dynamic, fast paced environment

Equal Opportunity Employer

ELEVATE is committed to creating a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by local law. Personal data provided by applicants will be treated as confidential information and will be used exclusively for employment purposes only. Only short-listed candidates will be notified. Applicants who are not invited for an interview may consider their applications filed for future reference.

To learn more about career opportunities at ELEVATE, please visit our Careers Page here: https://www.elevatelimited.com/careers/