Provide high level, timely assistance to internal and external users with incidents, events, problems, requests and projects.
Manage all computers, operating systems, and software required by end-user.
Provide end-user support and follow up to visitors, both internal and external, to ensure connectivity to network and all office hardware, including conference room technology.
Deploy computers, printers, multifunction devices, scanners, faxes, VoIP phones and mobile devices.
Ensure connectivity of all equipment including workstations, servers, phones, mobile devices, printers, scanners, multifunction devices and conference room audio visual technology.
Solves complex problems; uses best practices and knowledge of internal or external business issues to improve products/services or processes
Anticipate, mitigate, identify, troubleshoot and resolve hardware and software problems with computers, input/output fleet, voice and video equipment. Escalate incidents as necessary.
Manage end user accounts, permissions and access rights in accordance with best practices regarding privacy, security, and regulatory compliance.
Analyze the performance of the supported devices, identify and report common issues to the appropriate support groups.
Work with business partners and other IT support teams to schedule and perform software and hardware improvements, upgrades, reconfigurations, and/or purchases.
Assist with resolving security related issues.
Exchange information and knowledge related to IT services with other members of the support team.
Ensure the integrity and security of enterprise data on host computers and during data transfer in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance.
Coordinate the implementation of desktop and server systems with other infrastructure and applications teams utilizing industry best practices to meet corporate objectives.
Practice IT asset management as per documented processes.
Perform other duties and special projects as assigned by the team manager.
Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used.
Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.