Junior IT Technical Analyst

Descrizione

• Provide high level, timely assistance to internal and external users with incidents, events, problems, requests and projects.
• Manage all computers, operating systems, and software required by end-user.
• Provide end-user support and follow up to visitors, both internal and external, to ensure connectivity to network and all office hardware, including conference room technology.
• Deploy computers, printers, multifunction devices, scanners, faxes, VoIP phones and mobile devices.
• Ensure connectivity of all equipment including workstations, servers, phones, mobile devices, printers, scanners, multifunction devices and conference room audio visual technology.
• Solves complex problems; uses best practices and knowledge of internal or external business issues to improve products/services or processes
• Anticipate, mitigate, identify, troubleshoot and resolve hardware and software problems with computers, input/output fleet, voice and video equipment. Escalate incidents as necessary.
• Manage end user accounts, permissions and access rights in accordance with best practices regarding privacy, security, and regulatory compliance.
• Analyze the performance of the supported devices, identify and report common issues to the appropriate support groups.
• Work with business partners and other IT support teams to schedule and perform software and hardware improvements, upgrades, reconfigurations, and/or purchases.
• Assist with resolving security related issues.
• Exchange information and knowledge related to IT services with other members of the support team.
• Ensure the integrity and security of enterprise data on host computers and during data transfer in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance.
• Coordinate the implementation of desktop and server systems with other infrastructure and applications teams utilizing industry best practices to meet corporate objectives.
• Practice IT asset management as per documented processes.
• Perform other duties and special projects as assigned by the team manager.