HR Shared Services Co-Ordinator

Descrizione

Xylem |ˈzīləm|

1. The tissue in plants that brings water upward from the roots;

2. a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you! For more information, please visit us at www.xylem.com​.

We Offer You More Than Just “A Job”

• Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
• Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
• Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
• Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Emerging Leaders, and Working Parents Networks.

The Role:

HR Services is a primary point of contact for employees and managers to answer general HR/payroll/benefits questions and request documentation support. They are responsible for responding to enquiries from HRBP’s, employees and managers via telephone, and a shared inbox.

The HR Shared Services Team works closely with the HR business partners, COE’s, HRIS, and external partners to execute employee-focused HR services and ensure effective administrative processes and record keeping. They ensure timely, thorough and consistent processing of all HR operational activities within the employee life-cycle – from onboarding of new hires and transfers to leaves of absence to benefits and reward administrations to terminations.
We also maintain the HR UK/I Sharepoint and have a number of monthly and annual commitments to meet legal and internal reporting requirements.
We act as a “one-stop shop” to direct employees where they need to go if we cannot help directly.

In building up Workday knowledge, shared services also provides system advisory support to managers.

Essential Duties/Responsibilities:

• Responsible for day to day transactional support for HR processes in the employee life cycle related to Hiring, Onboarding, Terminations, country transfers, Employee/Manger Self-service transactions, Time & Attendance, probation, statutory leaves, Absence Management, Talent Management, Contract Changes and changes to T&C etc.

• Respond to job offer requests within 24 hours

• Respond to and work with the appropriate support teams to resolve enquiries/escalations from employees and managers received through AskHR

• Follow HRSS processes, process maps and trackers for completing work

• Ensure accuracy, legal and policy compliance and data integrity of all HR data, ensure that all HR data and processes satisfy compliance policies e.g. GDPR

• Perform transactions in various HR systems: Workday

• Maintaining employee documentation as required, such as personnel files, confirmation of employment eligibility, etc. accurately

• Educating employees and managers of services available to them and encouraging self-service tools in Workday, ADP, and Jobvite, HR Sharepoint. Look for trends in knowledge gaps, highlight training needs and develop basic assistance guides or training.

• Support maintenance of HR Workday data  and carry out data validation checks

• Ensure accurate and timely execution of change processes in HR Systems and maintaining employee documentation and reference guides on HR intranet (e.g. policy, benefits, etc.).

• Prepare, update and maintain job documentation, policies, formats and letters and ensure up to date on HR sharepoint

• Adheres to metrics and Service Level Agreements (SLAs) where applicable

• Work with payroll colleagues to ensure timely data transfer between the teams and systems, as appropriate

• Escalate/triage issues or queries to Business Partners, HRIS, COEs as needed

• Assist with implementation of enhancements to key HR applications and related processes and participate in European or global change projects.

• CI - Assist with developing and maintaining department's processes documentation and simplify where relevant

• CI - Accountable for leveraging your day-to-day experience to streamline processes, investigate ways to standardize and simplify the way of working and continuously evolve the customer experience.

• Reporting - Analysis of reports, verifies data accuracy and provides accurate information to support decision making process. Supports scheduled and ad hoc reporting requests, government compliance reporting, special requests for HR metrics, HR analytics, headcount/retention reporting, internal investigations or other review.

• Compliance - Carry out data privacy audits and support audits including internal audits (e.g. SoX), external audits and internal compliance reviews

• Drive a high level of customer satisfaction through service delivery, quality and self-identifying trends and opportunities to enhance the customer experience

• Build strong relationships with HR business partners, outsourced vendors, Shared Services peers,

• Collaborate effectively with team members in order to execute tasks and fulfill key deliverables in a timely manner