Descrizione
Global Travel Operations & Technology Lead
Xylem |ˈzīləm|
- The tissue in plants that brings water upward from the roots;
- a leading global water technology company.
We’re a global team unified in a common purpose: creating advanced technology solutions to the world’s water challenges. Developing new technologies that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor and return water to the environment, in public utility, industrial, residential and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities. In more than 150 countries, we have strong, long-standing relationships with customers who know us for our powerful combination of leading product brands and applications expertise with a strong focus on developing comprehensive, sustainable solutions. For more information, please visit us at www.xylem.com**.**
If you are excited and passionate about helping us solve water, we want to hear from you!
We Offer You More Than Just “A Job”
- Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
- Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
- Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
- Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Emerging Leaders, and Working Parents Networks.
The Role: Global Travel Operations & Technology Lead. This role will be responsible for Global Travel Operations & Technology. You will oversee the day to day operations & technology management. Your primary focus will be to support the on-going operations of Xylem’s Global Corporate Travel program across 55+ countries focusing on outstanding customer service, travel compliance, maximizing saving, and on-going program enhancements. You will leverage your travel background, program management skills, analytical expertise, global experience, and travel technology expertise to support our travelers’ needs and the overall success of Xylem’s travel program. This position will report to Global Travel & Expense Manager.
Essential Duties/Principal Responsibilities:
- Manage Global Travel program operations from outside service providers
- Maintain and develop travel systems and resources, including internal travel page, Xylem Now Social platform, and associated collateral
- Drive excellent experience for all travelers including travel arrangers (EAs), meeting planners, senior executives, Relocations team, etc.
- Cultivate traveler-centric culture. Reduce frictions across all stages of the travel cycle: pre-trip approvals, while on the road, and post trip expense (travel expense reimbursement)
- Oversee and provide direction to the agency dedicated account representative assigned to Xylem
- Collaborate and partner with cross functional business partners and external vendors and stakeholders to identify and implement options to improve the quality of service delivery and pursue opportunities for global process delivery in line with best practice
- Provide metrics and reports on travel compliance, spend, and KPIs.
- Accountable for service delivery against agreed and evolving KPI’s and service partnership agreement
- Schedule quarterly reviews with travel vendors
- Recommend key process improvements leveraging fact-based analysis
- Drive cost saving opportunities where feasible
- Resolve issues and escalations efficiently and effectively
- Provide training & communications to internal and external stakeholders
- Administer and Report on Traveler Surveys
- OBT – ensure that travel policy rules are programed correctly, test various rules for different levels and countries (POS), verify that OBT’s messages and “pop-ups” for travelers are accurate and reflects latest travel policies
Qualifications: Education, Experience, Skills, Abilities, License/Certification:
Required Qualifications:
Minimal education & experience, essential skills & abilities and required license/certification to perform this job.
- Bachelor's degree in Business, Finance or Accounting related field or equivalent work experience
- 3-5 years recent experience in global in global Corporate Travel, Meeting & Event Management environments or on Travel Supplier side (TMC, airline, hotel, Travel Technology).
- Ability to communicate effectively (both orally and in written form) with stakeholders and have a solution driven mindset
- Technology savvy with extensive knowledge and skill in Excel, Word, and Power Point.
- Strong analytical skills to effectively analyze data and build meaningful reports, metrics, and charts
- Must have strong knowledge of travel technology tools including travel management reporting tools
- Result focused, with evidence of actively driving change and supporting best-practice goals
- Proven experience and ability to resolve and problems and challenges, by performing root cause analysis and establishing preventative measures to eliminate re-occurrence.
- Demonstrated ability to build and maintain effective working relationships across functions, organizations, and suppliers/vendors
- Excellent organizational skills, and ability to work independently in a fast-paced environment handling multiple projects at the same time.
- Strong customer service skills (servicing travelers, executives, and Executive Admins)
Preferred Qualifications:
- Understanding of TMC business models, GDS/NDC environment, OBT (Concur, Expense & Travel, KDS Neo, GetThere, Ctrip) and associated technologies.
Additional Information:
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
- Travel: As required to fulfill the duties listed above. Other travel as needed or required by the company. (Less than 10%)
Standard weekly job hours:
- Standard for salaried employees with ability to manage some variation in work demands day to day and month to month.
Travel requirement:
Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.