Global IT Support

Role

Global IT Support

Location(s)

Mexico

Who We Are

At ELEVATE, we offer a unique and impactful career journey designed to empower our teams to influence change. Join us for a truly international experience. With 24+ offices globally (and growing), you will have exposure to real issues that span the globe. Fasten your seatbelt for an energetic and dynamic experience where you will partner with world class leaders on solving some of the most pressing issues of our time (climate change, human rights, sustainability, and more) in new and innovative ways to achieve our goals together!

ELEVATE was acquired by LRQA in April 2022. https://www.elevatelimited.com/lrqa-completes which has created some exciting opportunities for the future.

Job Overview

ELEVATE is hiring Global IT Support specialist.  The successful candidate will be expected to work well in a team environment while being self-motivated. Maintaining a professional attitude with customers and working within a defined structure is expected. A good problem solver, the successful candidate will be quick thinker that performs well when dealing with a variety of challenging situations.

Reports to: IT Project Manager

Who you are

Are you thrilled by the idea of working in a business that tackles the world’s biggest challenges?

Do you want to work:

• On environmental, social and governance issues
• With an amazing team of like-minded creative thinkers
• In a fast-paced dynamic and innovative environment
• For some of the biggest and most forward-looking brands in the world
• In a role that has immediate positive impact on supply chains globally

Key Responsibilities

• Provide Level 1 Support and Level 2 Support (if needed) to Global Network.
• Diagnosis of hardware/software faults and solving technical issues.
• Manage / maintain the network in our offices, telephones, printers, projectors, computers, faxes, and other hardware resources.
• Write relevant technical support documents.
• Ensure Windows system, Exchange, Office 365 platform, Office software and other related systems and software run well.
• Manage IT assets, staff onboarding and offboarding.
• Support Infra Lead for any End-User-Computing projects.
• Support Information Security Lead for any security related projects and ensure related security measures are compliance with standards (ISO 27001).
• Provide specific IT support to designated clients
• On occasion, contact other companies to fix telecommunication issues

Experience

• Familiar with Windows 10 Operating System.
• Familiar with Windows Azure AD configuration and management.
• Familiar with Office 365 configuration and management, Email, Teams, etc.
• Familiar with Mac hardware and software.
• Familiar with Lenovo and Dell hardware.
• Have a good knowledge of those popular routers, switches, APs, laptops, mobile phones and other hardware equipment.
• Familiar with Windows Server OS in an advantage.
• Know the mainstream antivirus software or tools such as Security Helper quite well.
• Have a fundamental understanding about network.
• Patient, responsible, and good at communication and withstanding pressure.
• Mastering Excel’s macro instructions will be an advantage.

Qualifications

• Education Level: University graduate or higher level of work experience than the minimum
• Major: Computer, Electronic Information or related field
• English Level: Must have a reasonable level of both written and spoken English
• Work Experience: Minimum 2-4 years in IT Support

Equal Opportunity Employer

ELEVATE is committed to creating a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by local law. Personal data provided by applicants will be treated as confidential information and will be used exclusively for employment purposes only.  Only short-listed candidates will be notified.  Applicants who are not invited for an interview may consider their applications filed for future reference.

To learn more about career opportunities at ELEVATE, please visit our Careers Page here: https://www.elevatelimited.com/careers/