Fundraising Specialist

About us

ChildFund Australia is an independent international development organisation working to reduce poverty for children in developing communities. Our mission is to partner to create communities and systems change, which enables vulnerable children and young people, in all their diversity, to assert and realise their rights.

We're also a member of the ChildFund Alliance – one of the world’s oldest and most experienced child-focused development agency networks. With a global network of 12 organisations, the ChildFund Alliance assists almost 23 million children and families in 70 countries around the world.

ChildFund Australia directly implements and manages development programs in Cambodia, Laos, Myanmar, Papua New Guinea, Timor-Leste and Vietnam, while also supporting projects delivered by partner organisations throughout Asia, Africa and the Americas;  our work is funded through, among other sources, generous public donations and government grants.

Join us in realising our vision of a world without poverty where all children and young people can say: "I am safe. I am educated. I contribute. I have a future."

About the role

Regular Giving is the cornerstone of all of ChildFund Australia’s fundraising, and its growth and maintenance is essential to fund our overseas development work. In this vital role within Fundraising, you will support the Regular Giving Team with growing our income via face-to-face and telemarketing programs. You'll be responsible for acquisition activities including, but not limited to upgrades, conversions, and reactivations. And internally, this role will support the Regular Giving Manager and be a key point of contact for internal stakeholders.

This role is full-time, and based in Surry Hills in Sydney. ChildFund Australia supports our staff in maintaining a sustainable and healthy work-life balance, and we're supportive of flexible working arrangements and hybrid work.

We're always looking for ambitious and talented people looking to further develop their careers in the international development sector, so we strongly encourage you to apply, even if you feel you don't meet all of the requirements right now!

Key duties of the role

• Build and maintain effective working relationships to ensure program needs are met and Key Performance Indicators (KPIs) are achieved
• Provide content for telemarketing scripts and deliver training to ensure agencies are adequately resourced, trained, and inspired
• Conduct quality checks, including mystery shopping and call listening, to ensure agencies are maintaining a high standard of work
• Lead and develop supply chain audits to ensure best possible fundraising practice in line with government and regulatory bodies such as the PFRA, FIA, and Fair Work Ombudsman
• Maintain a robust complaints procedure to ensure the organisations brand and identity is well represented
• Ensure invoicing is accurate, in accordance with program activity, and tracking against targets and budgets
• Analyse data to ensure data integrity, accurate reporting, and to identify opportunities to improve overall performance of programs
• Attend events and user groups to keep abreast of industry trends and to develop and diversify channels beyond existing programs
• Manage and develop acquisition, conversion, upgrade, and reactivation programs across telemarketing and face-to-face fundraising
• Promote and integrate gender equality, disability, and social inclusion into day-to-day work
• Remain alert and responsive to any child safeguarding or sexual exploitation, abuse, or harassment (SEAH) risks, acquire relevant knowledge and skills to promote strong safeguarding practices, understand the child safeguarding and PSEAH policy and procedures, and conduct yourself consistent with those policies.

Qualifications & Experience

• Comprehensive understanding of regular giving fundraising across F2F, Telemarketing, and Digital.
• Experience working as an account manager or in a similar role
• Experience in managing projects and campaigns from concept to completion
• Experience working in a results-oriented environment and drawing meaningful conclusions from data
• Experience in training and developing individuals and small groups

Desirable Qualifications & Experience

• Experience in the not-for-profit sector, ideally International Development
• Tertiary qualifications in Marketing, Business, Fundraising, or another relevant discipline
• Up to date with the latest trends and best practices in Fundraising

Skills

• Excellent communication and interpersonal skills with an ability to develop strong relationships
• Highly organised and self-motivated, with the ability to handle multiple tasks and deadlines
• Critical thinker who seeks opportunities to streamline processes and improve performance
• Analytic skills with an ability to draw meaningful conclusions from results and data trends
• Confident and inspiring trainer with good presentation skills

Working at ChildFund Australia

As a valued member of ChildFund Australia, you will join an ambitious, passionate and collaborative team unlike anywhere else, and your contribution will be valued in many ways, including through:

• An attractive and fair remuneration package aligned with employment conditions and laws, and benchmarked against the local market to ensure we offer competitive employment conditions appropriate to our sector

• Flexible working arrangements, allowing you to maintain a healthy and sustainable work-life balance

• A hybrid working model, on a standard 50/50 basis, allowing you more flexibility in the ways you work

• Salary packaging benefits that allow us to reimburse you for some personal expenses without having to pay some tax normally payable

• Our Employee Assistance Program (EAP) Uprise, which gives you access to assistance for personal, family, mental health, and employment-related matters for you and your family, including free external, professional and confidential counselling assistance.

• Our Learning & Development approach that enables you to have the information, skills, and knowledge needed to do you job and to grow in your position. We support staff in building their capacity and support you with on-the-job experience, coaching, formal training, and the ChildFund Academy.

Department: Regular Giving Team, Fundraising

Location: ChildFund Australia, Level 8, 162 Goulburn Street, Surry Hills NSW 2010

Employment: Full-time

Reports to: Regular Giving Manager

Other Information: Must have full working rights in Australia.

Applications will be considered on a rolling basis, so please don't hesitate to apply as soon as possible!

Please contact hr@childfund.org.au if you have any other questions about the role.

ChildFund Australia believes in a global community where children are safe and can reach their full potential. We take extensive steps to safeguard children in any work done by our people, i.e., our staff, volunteers and interns, supporters, partners, board members, ambassadors and suppliers. We strive to keep children safe through child safe practices, and rigorously ensure we prevent, oppose, and combat all exploitation and abuse of children and vulnerable people. As part of this commitment, all people working with us will undergo relevant background checks before joining ChildFund Australia.

In line with our values, diversity of people and ideas is critical to our work and our success at ChildFund Australia. We strive for a team culture that is welcoming, inclusive, and supportive. Childfund is an Equal Employment Opportunity (EEO) employer and strongly encourages people from all backgrounds, abilities, and identities to apply for any vacancies.