Description
About Us
Shorelight is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally minded alumni.
Job Overview
The Enrollment Services Manager leads and executes our pre-arrival conversion activities in the South Asia regions. Based in region, the Enrollment Services Manager works as part of a highly motivated professional team and is responsible for regional visa success, overall conversion, pre-arrival completion and arrival of new students on campus. The Enrollment Services Manager leads the regional-based Enrollment Services Advisors to support agents, prospective international students, and their families with the application, financial, visa, and pre-arrival processes to our partner universities and surrounding communities.
This position works closely with regional Recruitment Managers, admission and marketing, and Shorelight’s partner campus teams to provide student-focused, optimal learning experiences and services that lead to student success. Measures of success for this role include the ability to drive conversion from deposit to enrollment, high rate of pre-payment, high rate of visa issuance, and on-time arrival to campuses. The position directly reports to the Director of Enrollment Services.
**Essential Functions:
**
I-20 and Visa Preparation
- Collaborate closely with admissions, agents and recruitment for all confirmed students to ensure efficient completion of required documents to achieve I-20s for students
- Provide a comprehensive visa preparation service to students and agents including regular presentations to agencies, sharing of tips and best practices, and mock interviews with students to achieve high visa issuance rates
- Track and analyze visa appointments, embassy processing times and student interview feedback to continuously enhance and adapt visa preparation according to current trends and insights
Team Leadership
- Lead and execute the South Asia Enrollment Services strategy and plan that drives a culture of data-driven conversion efforts and concierge service across the enrollment funnel.
- Liaison with colleagues from various departments, including headquarters, IT, admissions, marketing, recruitment and campus teams, to drive technical improvement and facilitate resources
- Manage regional Enrollment Services staff and day-to-day service operations, including tracking performance and promoting continuous training to the regional ES team and effectively managing workflow as determined by enrollment cycles.
- Collaborate closely with admissions, agents and recruitment for all confirmed students to ensure efficient completion of required documents to achieve I-20s for students
- Lead the onboarding and training of new enrollment services staff and provide enrollment services training to new recruitment team members in collaboration with the regional recruitment team
- Act as key contact for the campus student services teams post arrival to help the regional teams communicate with channel partners/parents to assist with any follow-on activities post enrollment (i.e. student attendance, performance etc.)
Pre-Departure Process and Stakeholder / Student Family Engagement & Management
- Maintain a database of assigned students to convert and track their status and progress toward arrival
- Design, manage and facilitate an engaging and informative pre-departure concierge service for students, parents and agencies
- Participate with the planning and implementation of pre-departure events (online and offline)
- Ensure students within the regional pipeline are meeting financial obligations and completing the required pre-arrival tasks and documentation prior to arrival to ensure a smooth enrollment, achieving 90% pre-payment
- Apply a methodological approach to conversion and pre-arrival activities and engage in a variety of proactive activities to ensure students progress through the conversion process
- Build a strong rapport with key channel partners, partner campus teams, admissions and any other key stakeholders
- Maintain a high level of knowledge of current programs, products, processes, and policies
- Demonstrate expertise in all steps of the admissions process
Data Analysis and Reporting
- Provide key partner’s VIP service, including customized reports, regular update of student progress, and in agent office visits
- Analyze data in order to provide ongoing weekly updates, reports and forecasts to the Associate Director of Enrollment Services and the Regional team for all students
- Be the point of information and clarity on all conversion activities and student status
- Maintain a database of respective regional students to track their status and progression to enrollment
Minimum Qualifications
- Bachelor’s degree, preferably in marketing, communications, business, international relations, or related area
- 5+ years of experience in the international education/recruitment industry
- Proficiency in writing and speaking English
- Experience managing/leading a team
- Proven ability to multi-task, balance priorities, set and manage timelines for deliverables with minimal supervision
- Proven track record of working collaboratively in a matrix governance model
- Strategic-minded and sales-driven, strong drive for results, pressure-resilient
- High proficiency with technology and reporting programs/systems, specifically Salesforce
- Excellent communication and presentation skills
- Detail and data-oriented
- Strong customer service and account management skills with an ability to foster an exemplary customer service ethic within the team.
Preferred Qualifications
- Beneficial to have existing network and relationships within the education industry in EMEA region, strong working knowledge of key international markets, programs and products
- Salesforce CRM experience preferred
Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.
Shorelight is an Equal Opportunity Employer.