Ecosystem Supporter

Would you enjoy working closely with different actors in the Triggerise ecosystem to help solve any issues or answer any questions that they may have? Continue reading to find out more about our Ecosystem Supporter role!

The Company

We are a fast-growing non-profit social enterprise with offices in the Netherlands, Portugal, South Africa, Kenya, and Ethiopia. Triggerise builds digital platforms that motivate users - primarily young women and adolescent girls - to make positive choices. We work together with local communities and use nudges like reminders, discounts, and reward points to encourage our users to access and use health products and services. We also support our users in becoming entrepreneurs and adding value to their economies. You can learn more about the work we do here.

All of our Triggerise offices are comfortable, open spaces filled with enthusiastic, international colleagues. Whether you are working from our biggest office in Nairobi, the fast-growing office in Addis, or from home, our people are young and our culture is global and dynamic. Our work environment is fast-paced, informal, and friendly. You can hear more about being a part of the Triggerise team here.

For this role, we are looking for applicants based in Ouagadougou.

The Job

The Ecosystem Supporter will work closely with all actors across Triggerise Ecosystems to tackle any first line non-technical questions that they may have. You and your team will also visit ecosystems across the country to do regular in-person check ups with actors. You'll also be responsible for:

• Responding to questions asked by actors across ecosystems via phone, internet and other sources. You'll solve any issues within your capabilities and escalate any other issues to the right internal team.
• Ensuring that branding has been done correctly at each actor, and providing support where you identify compliance issues.
• Coordinating activities with other field teams to ensure that work runs smoothly and effectively.
• Identifying, preventing and responding to, and mitigating any kind of fraud in any ecosystem that you work in. This will involve flagging and reporting any suspicious activity or breaches of our code of conduct and standard operating procedures.

About you

You are tech-savvy and proficient in mobile, messaging and use of applications. You have brilliant interpersonal skills and are able to work well in a team. You're a problem solver, who has the ability to innovate and improve the way that work is done.

Requirements

• Based in Ouagadougou, Burkina Faso (Mandatory).
• A degree or relevant working experience in a similar field.
• 1-3 years of working experience in a similar area.
• You are approachable and work well in a team.

The Rewards

In addition to your monthly salary, we offer you:

• Great secondary benefits
• A personal development budget
• Unlimited holidays, if you can make it work with your team you’re good to go
• Growth opportunities
• A product to help shape as we grow, to leave your mark on how we do things
• A vision that we trust that you will do your job without us having to invent unnecessary rules and regulations.

The Details

Interested? Apply now below! Want more information? Check out our website or contact our Global Recruiter. We only accept applications through the apply links, not by email.