Goodwill Industries International is hiring an
Title: eLearning Developer
Responsible to: Director of Learning Content Development
Division/Department: Talent Development
• Support the design, development, and deployment of learning content for the Goodwill Academy, the first centrally supported, full scale, inclusive learning and development function to train critical roles across mission, retail and support functions for Goodwill member organizations.
• Provide course design
• Partner with instructional designer to conduct analysis to design, develop, and deliver impactful eLearning strategies and solutions that align to support product adoption and optimization
• Create visually-pleasing, content-rich learning solutions with user-friendly interfaces and intuitive navigation using commercial course authoring and other web tools.
• Utilize proven learning theories and instructional design principles to ensure learning content meets the learning objectives and the needs of learners.
• Increase learner engagement through the use of complex branching scenarios, interactions, and gamified courses
• Engage with product, development, operational SMEs, and other internal stakeholders to collaborate on learning needs.
• Update, publish, and test online courses within the Goodwill Academy.
• Actively search for, creatively design, and implement effective methods to train and educate employees by applying best practices in adult learning theory and training delivery.
• Monitor, evaluate and continuously improve training materials and courses based on participant feedback and latest trends in learning and development.
• Communicate with all stakeholders, including the instructional designer, subject matter experts, and other members of the development team. Effectively communicate with the end-users of the eLearning courses, as needed.
• Maintain content development project plans and provide regular updates to content lead on project status, including timelines, challenges, and risks.
All duties are considered to be essential, unless otherwise indicated.
• Internal: Daily contact with GII team members revolving around Goodwill Academy, training, and professional development needs.
• Goodwill Members: Frequent contact with local Goodwill organizations to deliver training in a variety of ways.
• External: Some contact with consultants, suppliers, and outside experts.
• Government Officials: N/A
• Demonstrated ability to manage the design and development of eLearning content
• Demonstrated ability to understand learning needs and manage the learning experience to ensure effective learner results
• Strong understanding and application of adult learning theory, instructional design process, industry standards, and best practices
• Experience developing content for different modalities (e.g., instructor-led, eLearning, virtual training, blended learning)
• Knowledge of Section 508 standards and accessible design best practices
• Ability to solve problems creatively
• Proven ability to use data for continuous improvement and evaluation
• Strong oral and written communication skills required
• Excellent time management and organization skills
• Ability to work with a wide array of team members from different levels within the organization
• Ability to work with diverse member organizations to understand needs, concerns, and opportunities
• Ability to manage vendors to effectively scope requirements and manage timelines, budget, and deliverables
• Experience with authoring tools, such as Articulate Storyline, Rise 360, Lectora, Camtasia, or similar
• Familiarity with learning management systems and other learning technology
• Proficiency with Microsoft Office 365 (Teams, Word, Excel, PPT, Outlook) and Google G-Suite (Docs, Sheets, Slides)
Bachelor’s degree in Business, Instructional Design, Adult Education/Learning, or equivalent degree or work experience.
Strong background in adult learning, instructional strategy, and design methodologies. Minimum 5 years of experience creating high-quality, interactive, and effective learning solutions. Experience using learning technology tools and applications.
Latitude is given to the position in carrying out work assignments.
Capacity to work independently and in interdisciplinary teams with other GII staff. Works with general supervision.
Typically sedentary, lifting 10 lbs. maximum. Travel and set-up logistics required on a regular basis.
Work environment usually hectic with periods of high stress. Will need a positive attitude to meet daily challenges.
All skills and abilities are considered to be essential, unless otherwise indicated.