Mercy Corps is hiring a
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
Mercy Corps has been operating in the Democratic Republic of the Congo (DRC) since August 2007, with a staff of around 400 people working in Eastern DRC, with the overall country goal being to support vulnerable communities through crises, while fostering programs that build resilience and promote long-term change. Mercy Corps’ national office is in Goma with sub-field offices in North Kivu, South Kivu and Ituri. Mercy Corps DRC’s key programming areas include a combination of longer-term development and immediate humanitarian response programs in order to 1) Improve water service delivery and ensuring equitable access to Water, Sanitation and Hygiene services, in urban and rural areas; 2) Improve food security and nutrition; 3) Promote diversified livelihoods, economic recovery and development; 4) Support peacebuilding and local governance. Mercy Corps DRC’s humanitarian programs aim specifically to assist populations affected by the conflict and crisis in Eastern Congo.
Mercy Corps DRC's portfolio is one of the largest (implementing 50M USD annually in programming) and most complex across the agency, Mercy Corps DRC is recognized as a leader in humanitarian and development programming in Eastern Congo, with large-scale impact in communities. We champion and lead innovative solutions in a complex operating environment and are well positioned to influence stakeholders (donors, peer organizations, private sector and government) to implement solutions that will have a lasting impact and bring out real change at the community level.
The Director of Programs (DOP) role is an exciting opportunity to shape and lead our programs in country. The DOP is a proven leader that is directly responsible for overseeing the programs portfolio in DRC. The role will ensure that adequate leadership is applied to the implementation of relevant, innovative and adaptive programs. S/he will work closely with the Country Director (CD) to lead the country strategy revision and new program development, and ensure effective program coordination and technical support, program quality and accountability in close collaboration with all support departments (operations, finance, ethics and safeguarding, admin and RH, Humanitarian Analysis Team and Program Performance and Quality). The position will be based in Goma with frequent travel to Kinshasa and field offices. S/he will help represent Mercy Corps DRC at the highest level to donors, major stakeholders (including those from the private sector), relevant government authorities and is able to articulate and deliver strategic vision in the complex environment of Eastern Congo. The DOP is able to lead complex program implementation in a country program that operationally spans 7 field offices, and works in complex, insecure and unpredictable environments. The role will develop, articulate and deliver a strategic programmatic and operational vision in line with the rapid evolution of the context and the strategic decisions made by the organization’s executive leadership.
Support the PAQ Director in establishing, reviewing and adapting systems, policies, structures and approaches necessary to ensure tools and systems are in place for effective program performance and quality;
Support the PAQ Director to put in place effective program quality tools and measures in place and to regularly monitor and improve quality control;
Ensure that programs and PAQ team members are actively linked to those at HQ to ensure that global indicators and practices are considered and adhered to where necessary;
Ensure all program leadership are enrolled and supporting their teams along the Program Management Learning Pathway;
Support and ensure the realization of the PaQ department strategy and annual plans, focusing on Gender Equality, Diversity and Social Inclusion, Communications & Advocacy, Community Accountability Reporting Mechanisms (CARM) and MEL and T4D;
Establish a concrete link between the program and PaQ teams, ensuring that program leadership integrates program quality, gender and social inclusion, communication, accountability, and MEL adequately and efficiently into individual programs.
SWASSA, FSP and P-DEC programs Chiefs of Party, Emergency Program Director, Program Performance and Quality Director (PaQ), SAFER Consortium Director and Program Development and Quality Manager.
Reports Directly To: Country Director
Works Directly With: Department Heads – HR/Admin, Operations, Finance, Security, Ethics and Safeguarding, Humanitarian Analysis Team, DRC country program teams, HQ Regional Program Team, Technical Support Units and PAQ teams
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
The successful DOP will have senior level experience in coordinating and managing programs in complex areas affected by conflict and insecurity. S/he will have exceptional program development skills and an outstanding ability to manage and lead complex/diverse program teams. S/he will have proven experience with cross-cultural teams, with strong leadership, communication, coordination and mentoring skills. Multi-tasking, prioritizing, problem solving and simultaneous attention to detail and strategic vision are essential. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations. Patience, tenacity, diplomacy and a sense of humor will contribute to success.
The DoP is based in Goma in the main MC DRC field office, however the accompanied position allows the DoP to live in Gisenyi, Rwanda with family members. Gisenyi, Rwanda is an accompanied and secure location. Housing is in individual accommodation with unlimited freedom of movement beyond the house in Rwanda. There are schools in Rwanda. Staff have full access to medical facilities, electricity, water, internet and standard amenities in Gisenyi, Rwanda.
While conditions in the country are improving, and security is quite stable in Goma, there are still pockets of violence and insecurity. Mercy Corps' sub-offices experience variable levels of insecurity, with the situation closely monitored by UN peacekeepers. Air travel is necessary to get from one end of the country to the other. Mobile phones and cellular service are widely available. lnternet is available in all Mercy Corps offices. Travel to field sites will be required where living conditions are clean and secure, but basic. There are a number of health services available with evacuation options for serious illnesses. There's reasonable access to most consumer goods, although they can be expensive.
Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues,
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme**.** We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.