Descrizione
Director, IT Business Relationship Management
Xylem |ˈzīləm|
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The tissue in plants that brings water upward from the roots;
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a leading global water technology company.
Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.
If you are excited and passionate about helping us #letssolvewater, we want to hear from you!
We Offer You More Than Just “A Job”
- Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
- Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
- Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
- Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, Working Parents Networks and Non-Native English Speakers and Allies.
Your Role: The Business Relationship Manager (BRM) is accountable for driving the creation of a strategic business technology roadmap and to ensure legacy technologies are enhanced, maintained and supported to address business needs. This position will report directly to the Senior Vice President & Chief Information Officer with a dotted line to Senior Vice President & President, Emerging Markets.
This role works closely with the EM leadership and IT leadership to align business strategy, processes and systems needs to support local, regional and global requirements. They are the primary liaison between the EM business/functional units and the enterprise IT organization.
Essential Duties/Principal Responsibilities:
Visionary Leadership and Strategic Planning:
- Responsible for aligning technology solutions to support current and long term business needs
- Develop strategies in cooperation with business owners and the enterprise IT team to enable future business solutions
- Act as the primary liaison to identify emerging business trends that can leverage technologies to enhance growth within the Emerging Markets (EM) region.
Relationship Management:
- Build, manage and nurture a solid relationship with EM leadership, the IT Leadership Team (ITLT), IT colleagues, and governance committees to address business needs and drive system and process standards
- Communicate proactively with key stakeholders
- Have ability to influence without direct authority and demonstrate conflict management skills
- Partner with key personnel to develop executable projects or requirements to support solution delivery
Demand Management:
- Closely collaborate with EM leadership, ITLT and Governance committees to understand and assist with prioritizing technology enabled business initiatives
- Coordinate with IT Program Management Office personnel to ensure projects are delivering to cost, schedule and expected delivery milestones
- Act as primary liaison where appropriate to align the business staff and expectations of projects to ensure goals are being achieved.
Advocate:
- Act as an ambassador and the primary focal point for IT within the EM group to optimize technology enablement – both in the current environment and long-term strategy
Business Expertise:
- Lead in developing proposals and business cases for technology enabled business initiatives
- Participate in the translation of business requirements to the Enterprise IT organization so that business needs are understood and addressed.
Change Management:
- Lead adoption of new technology and business process standards
- Be active in the business unit or functional area to gather business requirements, business value projections and facilitate the transfer of these items into the Enterprise IT and EM group
Service Management:
- Work with IT business service owners to develop Service Level Agreements (SLA) and monitor services from external and internal IT organizations to ensure needs are being addressed within the expected levels.
Key Competencies
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Strategic vision & planning
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Results orientation
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Strong conflict management ability
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Business, financial & technical acumen
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Change management
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Business partnering & stakeholder management
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Innovation & problem solving
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Collaboration & Influence
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Professionalism and ethics
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Global perspective
Qualifications: Education, Experience, Skills, Abilities, License/Certification
- Bachelor’s degree (or equivalent), with 10+ years of experience preferred; or relevant and equivalent Business or IT experience
- Strong knowledge of business operations, preferably performing a business partner role working with business executives for 3+ years
- Possess general knowledge of related business technologies and applications that drive business growth, business management and long-term business sustainability
- Worked with C-Suite executives to enable strategic discussions
- Program or Project management experience strongly preferred
- Financial & business analysis experience, specifically working with budgets and project costing
Location & Travel requirement:
- Work location is within EM Region
- Travel is expected 10 to 20% annually
Physical Demands/Work Environment:
(The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- Regularly required to sit or stand, reach, bend and move about an office environment
- Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.