Development Operations Associate

Overview

The National Audubon Society is a nonprofit conservation organization that protects birds and the places they need, today and tomorrow. We work throughout the Americas using science, advocacy, education, and on-the-ground conservation. Audubon’s state, regional, national, and international programs, nature centers, and chapters have an unparalleled wingspan that reaches millions of people each year to inform, inspire, and unite diverse communities in conservation action. As a sentinel species, we recognize that the fate of birds is inextricably tied to the fate of us all.

Audubon has more than 700 staff working across the United States and seven countries in 17 state and regional offices, 41 nature centers, and 23 wildlife sanctuaries. Together as one Audubon, we aspire to alter the course of climate change and habitat loss, leading to healthier bird populations and reversing current trends in biodiversity loss.

Audubon is committed to a culture of workplace excellence, where our talented and diverse staff are deeply engaged, with a strong sense of belonging. The birds Audubon pledges to protect differ in color, size, behavior, geographical preference, and countless other ways. By honoring and celebrating the equally remarkable diversity of the human species, Audubon will bring new creativity, effectiveness, and leadership to our work throughout the hemisphere.

Position Summary

The Development Operations Associate will play a foundational role in Audubon’s development program. This position will report to the Director, Development Planning and Analysis and will work closely with the entire development operations team in support of Audubon’s ambitious fundraising goals and conservation priorities. They will serve as the key administrative support professional for the Development Operations team, ensuring systems accuracy, process integrity, and development operations best practices are maintained and enhanced. They should possess familiarity with data management best practices and an ability to quickly learn new concepts; an understanding of a variety of the development fields’ concepts and a command of development best practices and procedures are a plus.
The position requires the ability to act independently and within a team to plan and accomplish goals, the ability to deliver high-quality work under short deadlines, comfort with some ambiguity, flexibility, and creativity. The ideal candidate will be an entrepreneurial, organized, and thoughtful development professional interested in conservation with a commitment to data integrity and experience working with sensitive donor or client information.

Compensation:

$27.00-$32.00 / hour

Essential Functions

• Execute work as directed by members of the Development Operations team for tasks including, but not limited to, reporting, records creation and maintenance, list management, meeting materials, and research.
• Provide administrative assistance on behalf of the Development Operations team, including scheduling travel, arranging meetings, processing expense reimbursements, and submitting external invoices as required.
• Participate in regular data hygiene projects and suggest additional audits to ensure accuracy in database records.
• Recommend end users for additional training based on audit and compliance to Salesforce policies and procedures.
• Working closely with members of the Development Operations team, track and oversee relevant workflows and processes, including the streamlining of systems onboarding, data audit, reporting, and records maintenance.
• Coordinate with the full Development team to implement a robust, cloud-based filing system that is accurate, well-organized, and relatively intuitive utilizing Box or a future cloud-based filing system.
• Coordinate with Development Operations team members on a regular basis to review, manage, and update data in Salesforce in a timely fashion.
• Maintain up-to-date Development team resources on The Perch.
• Collaborate with the Development Operations team to develop and implement new operational processes.
• Assist the Development Operations team with Development reporting and respond to requests from Development staff as needed.
• Serve as a member of the development administrative team, working closely with the Director of Development, Office of the CDO on projects and tasks as assigned, including but not limited to:
  • Coordination of the monthly national development team meeting
  • Staffing internal and external workshops and events/engagement programs as required
  • Ordering catering for on and offsite meetings
  • Collaborating with other development associates as needed and required
• Other job-related duties as assigned.

Qualifications and Experience

• Bachelor’s degree and 1-2 years of experience working with data or database management required, ideally working directly with donor data and/or information services as a part of a large, complex fundraising operation. An equivalent combination of education and experience will be considered.
• Required proficiency with MS Office applications, especially Excel and PowerPoint and fundraising databases and tools. Familiarity with Salesforce, SQL, Asana, and Jira a plus.
• Willingness to learn online and/or cloud-based data processing applications.
• Strong attention to detail with demonstrated task management and organizational skills.
• Ability to be both a team player and excel independently, as well as to work under tight deadlines and with shifting priorities.
• Creativity, problem solving, planning, interpersonal, and organizational abilities while handling an extensive and diverse workload.
• Customer service experience desired but not required.
• Commitment to further Audubon’s efforts to create a more equitable, diverse, and inclusive environment.
• Strong commitment to the mission and vision of Audubon.

This position is a union eligible position and is represented by the Communications Workers of America (CWA).

EEO Statement

The National Audubon Society is a federal contractor and an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We are committed to a policy of nondiscrimination, inclusion and equal opportunity and actively seek a diverse pool of candidates in this search.

Accessibility Statement

The National Audubon Society endeavors to keep our careers site accessible to any and all users.  If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Accommodations@audubon.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

COVID Policy

All new hires must be fully vaccinated prior to their start of employment unless they are pre-qualified by HR for exemption.