Shorelight is hiring a
Shorelight Education is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.
The Desktop Support Specialist delivers direct, end-to-end technology support to Shorelight employees while providing excellent levels of service and support to the Shorelight community. This role is the first-line technical support contact for the Boston headquarters. He/She/They works closely with Human Resources to ensure that laptops and onboardings are provisioned, scheduled, and delivered with 100% accuracy. The Desktop Support Specialist reports to the Technical Support Manager.
The Desktop Support Specialist is an analytical and logical problem solver with outstanding oral and written communication skills and a proven ability present and address both technical and non-technical individuals at all levels of the organization. He/She/They is a team player who has high-level customer service skills, adjusts quickly to shifting priorities and deadlines, and thrives in a fast-paced, high-tech environment.
Support & Customer Service
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.
Background Check Required--Education, Criminal, Identity
Shorelight is an Equal Opportunity Employer.