Data and Technology – Salesforce Coordinator

Data and Technology – Salesforce Coordinator

About Us

Textile Exchange is a global non-profit driving positive impact on climate change across the fashion and textile industry. It guides a growing community of brands, manufacturers, and farmers towards more purposeful production from the very start of the supply chain.

By 2030, its goal is to guide the industry to achieve a 45% reduction in greenhouse gas emissions within fiber and raw material production. Its focus is holistic and interconnected, accelerating the adoption of practices that improve the state of our water, soil health, and biodiversity too.

For real change to happen, everyone needs a clear path to positive impact. That’s why Textile Exchange believes that approachable, step-by-step instruction paired with collective action can change the system to make preferred materials and fibers an accessible default, mobilizing leaders through attainable strategies, proven solutions, and a driven community.

At Textile Exchange, materials matter. To learn more, visit TextileExchange.org.

Working at Textile Exchange

We work remotely with a team located in 20+ countries. We are a diverse group committed to harnessing the strengths of the global textile industry to accelerate change toward climate and other key environmental goals. We work collaboratively on important environmental issues around the world by working and interacting with farming groups, processors, brands, retailers, and environmental experts in the textile and fashion industries around the world. We offer an opportunity to join a cutting-edge global environmental nonprofit and to help strengthen the impact of our organization. Each Textile Exchange employee is offered a competitive compensation package with paid time off, yearly bonus, opportunities for continuing education, and more.

Job Summary

The Data and Technology Salesforce Coordinator reports to the Salesforce Manager and is part of the Data and Technology Platform that sets the direction and manages all aspects of data and data-related technology within Textile Exchange. The platform covers four primary functions: data intelligence, data analytics, data governance, benchmark and technology.

This is a fantastic opportunity to work for a mission-driven organization. You will be a positive person interested in sustainability and passionate about using data and technology to support science-based decision-making. You will have a proven ability to remain flexible, proactive, resourceful, and efficient, with a high level of professionalism. Expert-level written and verbal communication skills, as well as the ability to plan ahead, strong decision-making capacity, systematic approach to addressing issues and attention to detail.

Like all roles at Textile Exchange, this role will be primarily home-based; Textile Exchange is a US-based but remote-working organization with a global team. Your key colleague will be mainly based in the United States.

Duties and Responsibilities

• Backup the Salesforce Manager and (potentially) take over many of the day-to-day responsibilities, including but not limited to, working cases from multiple forms to process the data into Salesforce.

• Support the Salesforce Manager to help equip the other teams with the knowledge and skills to make the best use of Salesforce. The Coordinator will also support native and custom integrations with platforms including Probench, FormAssembly, and Sage Intact Financial Systems.

• Help users develop reports and reset passwords.  Set up processes to assist in maintaining data quality. There will be a wide range of responsibilities including system maintenance, bug fixes, user training, and process automation.

• Carry out data completeness and quality checks and systematically implement data cleaning in Salesforce.

• Assist in writing internal communications documents, including handouts and emails, to inform team members of important notices.

• Assist in reviewing materials created by others and offer suggestions for improvement.

• Assist in conducting regular analysis of processes and procedures, making adjustments when necessary.

• Assist in Project Management, including but not limited to the development of a Salesforce Manual, and the refresh of Salesforce Training videos.

• Assist in providing Salesforce Training.

• Establish contact lists of collaborators and update information periodically.

• Perform other relevant duties as required.

Minimum Experience and Qualifications

• Bachelor’s degree in a relevant field. Experience in lieu of a degree may be considered.
• Interested in our scope of work and passionate about addressing climate change.
• Highly attentive to detail with strong organizational and planning skills.
• Team player, resourceful, eager to learn and able to work independently in a virtual workplace.
• Excellent communication, written, and grammatical skills in English (Native or bilingual proficiency).
• Equipped with excellent computer skills including advanced proficiency in Microsoft. Excel, PowerPoint, and Word and the ability to quickly learn new systems.

Employment Package

• Reports to: Terry Hyde

• Full Time Position, 40 Hours a Week

• Location: Virtual/Remote, working hours in USA time zones preferred.

• Annual Salary Range: $38,000-$45,000 USD

• To be filled as soon as possible (start date to be agreed between both parties).

How to Apply

Please submit the below:

• Resume
• Cover Letter

Applications will be considered on a rolling basis as they are submitted. Early application submission is strongly encouraged.

Textile Exchange is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.