Infoxchange is hiring a
We are looking for a Customer Engagement Manager to join us on a permanent full-time (part-time considered) basis, based in Adelaide (with hybrid flexible model).
You will be responsible for relationship management across a defined list of key customers and for the acquisition of strategic new customers, as agreed in the annual account management plan, or as new opportunities present themselves.
If you want to join a place where diverse, smart and passionate people embrace the power of technology to improve social justice outcomes and feel supported to belong and thrive, apply today!
About the role
The objective of this role, through regular contact with the customer and prospective customers, is to ensure we are sharing information on the IX product capabilities, to maximise our impact (as per our mission), secure recurring and project revenues in line with our annual targets.
This role includes advocating internally on behalf of the customer to ensure their needs are properly considered in Infoxchange’s commercial and support responses. This role will also ensure we include the ‘voice of the customer’ across our product development activities and reinforces the ‘One Infoxchange’ approach to Customer engagement.
You will:
About you
To succeed in this role at Infoxchange, you will demonstrate:
What we offer:
We’re passionate about taking care of our employees, so working with us means that you will also enjoy:
Plus, at the end of the day, you can feel good knowing you’re working for an organisation that contributes to a fairer society. Can’t beat that!
Who are we?
Infoxchange is a not-for-profit social enterprise that has been delivering technology for social justice for over 30 years. With 160 staff across Australia, we tackle the biggest social challenges through the smart and creative use of technology.
We work with community, government, and corporate partners to solve issues around homelessness, family violence, mental health, and disability, as well as supporting Indigenous communities, women, youth, and families.
Our products and services are used by over 35,000 organisations across the community sector. We provide the right tools to improve efficiency and deliver greater impact – from nation-wide service coordination systems to IT advice for individual organisations.
And through our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion, and creating stronger communities. We believe no-one should be left behind in today’s digital world.
Read more about Infoxchange in our annual report at www.infoxchange.org
Infoxchange is committed to growing teams with diverse skills, abilities, and experiences. We welcome applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, people from the LGBTQI+ community, parents and carers.
We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant who applies to work for Infoxchange.