Ricardo is hiring a
Role: Customer Data Consultant
Location: UK Flexible
Salary range: £24,000 - £30,000
Role ID: 2023-1704
Our vision is to create a safe and sustainable world
Ricardo plc is a global strategic, environmental, and engineering consulting company, listed on the London Stock Exchange. With over 100 years of engineering excellence and employing close to 3,000 employees in more than 20 countries, we provide exceptional levels of expertise in delivering leading-edge and innovative cross-sector sustainable products and solutions. Every day, we enable our customers to solve the most complex and dynamic challenges to help achieve a safe and sustainable world.
Energy & Environment, one of Ricardo plc’s five operating business units, is a leader in sustainability consultancy, solving complex environmental challenges through industry-leading analysis, advice and data. With more than 40 years of heritage in addressing air quality, environmental and sustainability issues, our customers value us for our deep understanding and breadth of services covering the entire value chain from evidence, policy & strategy to implementation.
We are currently looking for a Customer Data Consultant to join our NCEC Emergency Response team.
The National Chemical Emergency Centre (NCEC) sits within the Chemical Risk practice of Ricardo Energy and Environment and has a 40+ year reputation as a premium provider of global chemical emergency response provision. NCEC works with a global client base including 50% of the world’s top 100 chemical manufacturers and a large number of other public and private sector clients.
As part of NCEC’s emergency response helpline, chemical companies display the NCEC emergency telephone number on their chemical product paperwork (typically, safety data sheets “SDS”). These documents are registered on a bespoke emergency response database, along with instructions (“procedures”) which tell our emergency call handlers how to respond to an emergency call on that company’s behalf. The role of the Customer Data Consultant is to ensure that customer information is processed accurately and in a timely manner, making both SDS and procedures available for the emergency call handlers when taking calls – a critically important part of the process. The Customer Data Consultant will liaise with the delivery team and customers to facilitate this process – a great opportunity to develop customer facing skills.
NCEC’s business continues to grow and as we expand our customer base the amount of information that we need to manage also increases. For example, we currently store around 1.7 million customer SDS and customers regularly send through new data when they add products to their ranges. This role is essential to the provision of NCEC’s product offering as the work links directly into the delivery of the Emergency Response service.
If you’re great with data, great with customers, are looking to grow and develop a role and have a desire to work for an organisation that makes a difference in the world, then this role is for you!
The successful applicant will join the emergency response delivery team and will be responsible for providing a service to our clients using bespoke databases to process customer data and create procedures.
The main role of the Customer Data Consultant is to liaise with the delivery team and the customer with the focus on ensuring that customer data is input accurately and efficiently and that procedures are created when a new customer joins and that they are actively maintained during the life of the contract. The applicant would also be expected to take an active role in interactions with the customer where the data or procedures are more complex and do not fit within our standard ‘template’. Any issues should be promptly identified and resolved in order to meet the customer’s expectations.
From the data perspective, this includes taking responsibility for the processing, registration, manipulation, storage and associated linking of this data. For example, documents need to be correctly registered against a customer and any impact on their procedures would need to be highlighted. It is essential that customer data is structured so that it is quick and easy for our responders to access in order to provide accurate telephone advice.
For the procedures, their key purpose is to provide guidance to the Emergency Responder when they are handling a call. The element of the role is very reactive as new customers are joining all the time and are often requesting changes at short notice when their business demands it.
There is also a proactive element to the role which is to develop and deliver a continual improvement process for both the areas (SDS and procedures) to ensure that all customer data is reviewed on a regular basis. The Customer Data Consultant will also conduct data analysis tasks where the aim will be to create visual representations of trends and draw actionable conclusions.
The successful applicant will join a small team who are delivering a number of different customer facing roles. The role is aimed at an individual who can work efficiently with minimal supervision but can also work closely with the Data and Procedures Consultant already in post as well as with other members of the team to draw on their particular specialisms as required. The successful applicant will be working closely with the Head of the Customer Service to enable them to develop their own customer relationships.
Key competencies and skills:
Ricardo is an exciting and rewarding place to work and you have the opportunity to make a difference. You will work with teams of talented, dedicated, and supportive individuals. Alongside having a fantastic opportunity to develop your career with us through our broad range of projects, mentoring opportunities and a personalised approach to your learning and development. We are always keen to hear from people who have driven, ambition and a flair for innovative thinking.
Wellbeing and work life balance
We offer flexible approaches to work, whether that's working from home, being in the office, or as a hybrid worker. We're happy to discuss flexible working arrangements. Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential. Our People are important to us, and we take pride in our wellbeing programmes and policies that support individuals including flexible working, carers policy, mental health first aiders and readily available support through our extensive Employee Assistance programme.
Diversity, Equality and Inclusion statement
We are an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours. We have an ambitious diversity, equality, and inclusion approach as explained here. We value diversity; recognising that a more diverse workforce creates a richer and more varied working environment. Diversity also drives innovation, by allowing us to offer our clients the best consultancy service that we can. As part of our commitment to engage positively and pro-actively with all our employees and ensure a culture of inclusivity, we are a recognised as a 'disability confident' employer.
Our core benefits include 25 days' annual leave, plus 8 flexible bank holidays, a competitive company pension scheme, life assurance and professional subscriptions reimbursement. We also offer a wide range of flexible benefits to suit your lifestyle.
Once you have submitted your application a member of our Recruitment Team will be in touch. Please be aware that the timing can vary dependent on the volume of applications that we receive for each role and in some cases, we may start to review applications prior to the closing date.