CRM Review Business Analyst

Job description

12 month fixed term contract* / full time

(*with possibility of extension up to 2 years in total length)

Location: The successful candidate may be based in a country where one of the independent National/Regional Greenpeace organisations (NRO’s) is located. See the locations HERE**.** [Please note that we are currently unable to host new staff in a number of NRO's at this present time, due to various restrictions. We are unable to support hosting in the US at this time, in addition to some other NRO locations. The recruitment team may reach out to you to provide an update as necessary, depending on your location]. We offer competitive NGO level salary and benefits, the specifics of which depend on location where the successful candidates will be based. We aim to share this information with candidates before reaching the offer stage.

The Greenpeace International (GPI) Technology Department is looking for a Business Analyst for the global Customer Relationship Management (CRM) Review project.

The Technology team delivers technology and data solutions that enable the Greenpeace network to win campaigns and to support an effective and efficient global organisation through the massive strategic uplift that technology can give us.

One of the most critical initiatives which will speed up our path towards digital transformation is the evaluation of our CRM technology. This allows the post holder a unique chance to use their technology skills for a globally focused initiative, with great potential for impact.

Reporting to the Program Manager, the Business Analyst of the CRM review will play a key role to deliver the Programme Transformation strand of work, which will define how the Global Greenpeace Network will support CRM technologies and practices in the years to come. With great attention to details, strong spirit of collaboration and technical expertise in the CRM and / or Fundraising practices they will perform an essential operational and networking role to ensure a radical CRM Program transformation at Greenpeace International and across the Network.

In this role, you will:

• Analyse, specify, and validate the business needs of the CRM Program team to define the scope of the Programme Transformation strand of work.

• Define the requirements for a Business Process Library and for an Internal CRM.

• Work with the CRM Program team and the National Regional Offices (NRO's) to define a set of business processes that will support the new CRM program.

• Manage the product documentation, standardise templates, own and maintain any system where documents are stored.

• Build strong internal relationships with the systems team, local domain specialists and management in NROs, as well as the wider community of product users.

• Assist the team in supporting the product practitioner community, by providing training, sharing knowledge and best practices

For further information about this role, please see the full job description by clicking HERE.

Job requirements

What we’re looking for:

Remember no one has every skill or experience needed for this role and you’ll have the opportunity to learn a lot from the team. We believe someone who has a few of these is well suited to exceed in this role:

• Proven substantial experience of successfully eliciting and analysing business needs in order to develop systems

• Technical expertise in the CRM technology (any Salesforce certification represents a strong plus) and in the Fundraising / Relationship management domain.

• Strong analytical, conceptual, attention-to-detail and problem-solving abilities.

• Highly competent in understanding and communicating user requirements.

• Understanding of application and data integration.

• Proven experience in successfully delivering training, including preparing and delivering presentations.

• Proven experience with Agile / Scrum.

• Superb communication skills.

• Experience with working in an international and culturally diverse environment.

• Proficient in English, both verbal and written and preferably one other language.

• Willingness to travel.

• Ability to demonstrate support for and belief in Greenpeace core aims and values.

What you can expect:

You will join a talented, multicultural and global team of radical technologists who deliver engagement systems that help change the world, being exposed to both the practical and strategic selection, use and improvement of such tools.

Every single day, you will be presented with requirements, challenges and opportunities to take strategic decisions which will support the Global Greenpeace Network to embrace CRM technologies and achieve our vision.  Empowered by the Program Manager and supported by the project team, you will engage with a wide range of internal stakeholders to help the CRM community to embrace this journey towards a new, revolutionary way to approach CRM practices.

By evaluating needs and proposing solutions, you will grow into an inspiring, approachable and recognized technology professional within Greenpeace International and be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. Staff can also access our wellness initiatives, such as yoga and meditation and also have the opportunity to join our global Equity, Diversity & Inclusion staff communities.

Please click HERE to visit the careers site, to learn more about working for Greenpeace.

Our values:

Greenpeace is a global campaigning network. It comprises 26 independent national/regional organisations, and a coordinating organisation, Greenpeace International. Greenpeace uses peaceful, creative confrontation to expose global environmental problems, and develop solutions for a green and peaceful future.

• At Greenpeace, we get up everyday to

  • Solve the climate crisis and protect biodiversity in all its forms

  • prevent pollution and abuse of the earth’s ocean, land, air and fresh water

  • end all nuclear threats

  • promote peace, global disarmament and non-violence

• We believe in courageous nonviolent personal responsibility and action, independence from corporate influence, no permanent friends or foes and promoting solutions.

• We believe in distributed leadership, consent-based decision making among flexible teams, fostering career growth and learning opportunities, work-life balance and maintaining the well-being of every employee.

• We believe in advancing the principles of diversity, equity and inclusion throughout our organization.

To Apply:

We are looking for someone who shares a passionate commitment both to our mission and to our conviction that technology can provide a substantial strategic uplift to achieve change.

If you share our vision, please click 'apply for this job' below, to begin your application.

To apply for this role, we require you to answer a selection of screening questions and upload your CV (in English) via our online application form.

Addressing the screening questions is an important part of your application. We will be looking for evidence that demonstrates your skills and experience in these areas. Use examples where possible, to draw attention to experience, knowledge, achievements and skills gained in past employment or voluntary/leisure activities, provided they are relevant to the post.

It’s advisable to prepare your responses to the key criteria before starting your online application, as you are unable to save and return to it at a later date.

If you have any questions about this vacancy or the application process, please email us at recruitment.int@greenpeace.org. Please note that all applications must be filled out via the website and can't be submitted via this email.

Greenpeace International is an equal opportunity employer with a longstanding commitment of providing a work environment that respects the dignity and worth of each individual. We recognise and value the benefits and strengths that diversity brings to our employees and the whole organisation and we thrive in an environment that encourages respect and trust. We do not discriminate in employment opportunities or practices on the basis of age, ancestry, citizenship, colour, disability, ethnicity, family or marital status, gender identity or expression, national origin, political affiliation, race, religion, sex, sexual orientation and would like to invite you especially to apply!

If you are passionate about our mission and you fit our profile then we would love to hear from you!

CLOSING DATE: Sunday the 5th of March 2023, 23:59 (CET).