Chief of Staff

Position Summary: Supports the CEO and the Executive Team in a broad variety of administrative tasks, tracking progress toward annual performance metrics, and goals, including management of dashboard, and capturing important information/metrics enterprise-wide. Collaborates with the CEO on reporting, designing, and/or compiling reports, ad hoc presentations, briefings, and communications for internal/external stakeholders.

Essential Duties/Responsibilities:

Executive Support

• Completes a broad variety of administrative tasks for the CEO including managing an active calendar of appointments, while ensuring CEO is prepared with logistics and details.
• Participates as an adjunct member of the Executive Team including assisting in scheduling, setting agendas, and attending all meetings.
• Communicates directly, and on behalf of CEO with Board members, donors, YG staff, and others, on matters related to CEO.
• Researches prioritize and follows up on incoming issues and concerns addressed to the CEO, including those of a sensitive or confidential nature. Determines appropriate course of action.
• Provides a bridge for smooth communication across the entire YG Executive team and internal departments.
• Works closely and effectively with the CEO to keep her well informed of upcoming commitments and responsibilities, following up appropriately. Acts as a "barometer," having a sense of the issues taking place in the environment and keeping the CEO updated.
• Provides leadership to build relationships crucial to organizational success and manages a variety of special projects, many of which may have an organizational-wide impact.
• Prioritizes conflicting needs; handles matters expeditiously, and proactively, and follows through on projects to successful completion, often with deadline pressures.

Project Management

• Supports the CEO and the Executive Team in the tracking of progress toward annual performance metrics, and goals, including management of dashboard, and capturing important information/metrics enterprise-wide.
• Collaborates with the CEO on reporting, designing, and/or compiling reports, ad hoc presentations, briefings, and communications for internal/external stakeholders. Inclusive of development across a variety of platforms including PowerPoint, excel, and word.
• Manages budgets for CEO and Board as well as select centralized general administrative expenses for the entire organization e.g., office expenses, memberships, subscriptions, etc. Partners with Finance, Operations, and Program Teams to recommend policies to improve efficiency, and management, and drive cost savings.
• Serve as the project manager for a variety of special projects that benefit the organization including but not limited to annual employee events and meetings; volunteer engagement activities and ad-hoc community-based programs and events in partnership with program staff.
• Leads development of briefing documents, fact sheets, org charts and monthly employee-wide communications, and other documents in partnership with the YG Team to support the CEO and key members of the management team with internal and external engagement.
• Commitment to continuous improvement in the operations of the Executive Team, the Board of Directors, and Internal Communications across the organization.
• Supervises administrative support staff.

Board Liaison Leadership and Support

• Serves as the liaison to the YG thirty-plus member board of directors, maintaining strong, positive relationships with board members while ensuring discretion and confidentiality.
• Serves as board governance expert ensuring adherence to rules and regulations set in bylaws regarding board and board committee matters, including advance distribution of materials before meetings in electronic/paper format.
• Supports CEO in the development of materials, reports, briefings, and communications related to the Board. develop a dashboard to support board decision-making; the ability to develop and administer surveys to the board. Leads new member board orientation.

Minimum Qualifications:

Education/Experience/Training

• Bachelor’s degree from an accredited college, Master’s preferred
• 5-7 years of experience providing executive support and executive administrative services

Skills/Abilities

• Performs responsibilities with a demonstration of strong interpersonal skills of approachability, compassion, authenticity, listening, and openness to new ideas.
• Responds to requests for service with enthusiasm and a sense of wanting to be helpful and responsive.
• Welcomes the opportunity to problem solve in an innovative, creative manner; “You can count on me!”
• Methodical and insightful in project planning and execution.
• Agile in shifting priorities and managing multiple tasks simultaneously.
• Sets and achieves deadlines.

Core Competencies:

• Communication: Uses effective written and oral communication with internal staff, teams, and community served; demonstrates empathy and listening
• Client orientation: Recognizes needs of diverse stakeholders and approaches relationships with a service orientation, to ultimately maximize the impact
• Equity mindset: Understands and is committed to goals of equity, consistently brings an equity mindset to the organization’s work and workplace
• Growth mindset: Views growth as important for personal and professional development; seeks out opportunities to expand skills, even if the change is required, demonstrates curiosity and eagerness to learn
• Ownership and quality of work: Effectively manages own work, and the work of the team to ensure delivery of high-quality work
• Supervisory skills: Effectively manages and develops others
• Mission drive: Demonstrates commitment to the missing of the organization as a whole and alignment with organization values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Work Environment

The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• The duties performed are primarily in an office setting and working with the public, COVID-19 vaccination is required.

What Youth Guidance offers:

We offer a robust package for eligible candidates including:

• A hiring bonus of $250 for part-time and $750 for full-time
• A retention bonus of $250 after 90 days of continuous service.
• A competitive benefit package. Even though healthcare costs have gone up, we have not passed along those increases to our staff.
• If you are pursuing your social services licensure, we can help you by providing licensure test study support. Licensing test reimbursement. Assistance in attaining licensure supervision hours.

DEI Statement

At Youth Guidance, we understand that diversity, equity, and inclusion (DE&I) are fundamental to realizing our vision of bright and successful futures for all young people. We celebrate the diversity of youth and recognize them as empowered leaders, problem-solvers, and experts of their own experiences. At the same time, we acknowledge that many systems and institutions meant to support youth are inequitable and unjust.

As such, we are committed to advancing DE&I through our words and our actions, both internally and externally, by:

• Strengthening cultural competence as well as policies, practices, and organizational structures that foster belonging and leverage the unique backgrounds and talents of staff;
• Offering youth-centered programs that are accessible and responsive to people from diverse racial and ethnic backgrounds, abilities, sexual identity, gender identity and expression, language, and cultural and religious beliefs and practices;
• Influencing systems that youth, their families, and communities are impacted by, such as schools, organizational networks, governmental bodies, researchers, and the funding community, to apply approaches that embrace DEI in addressing the needs and supporting the aspirations of young people.

Youth Guidance is an equal-opportunity employer and proudly values diversity. Youth Guidance does not discriminate on the basis of race, color, religion, sex, national origin, disability, veteran status, marital status, sexual orientation, or any other characteristic protected by applicable law and is committed to creating a dynamic work environment that values diversity along all of these lines. People of all backgrounds are encouraged to apply.