Pula is hiring a
Location: Kampala, Uganda
Preferred start date: As soon as possible
At Pula, we are radically restructuring agricultural insurance, using technology to insure the previously unbanked, uninsured, untapped market of 1.5 billion smallholders worldwide.
We work in over 14 countries across Africa and Asia, and by 2020, we have facilitated crop insurance cover to over 4.7 million farmers across Kenya, India, Rwanda, Uganda, Nigeria, Mali, Senegal, Zambia, Ethiopia, Madagascar, Tanzania, and Malawi. Since raising our Series A our operations have expanded globally including now Asia and Latin America.
Pula is fast-paced, constantly adapting to new opportunities and challenges. We are a high-performance, multi-cultural team. We expect our team to value performance, results and professionalism.
At Pula, our ways of working are informed by our Pula DNA, our culture. The Pula DNA is represented in four pillars as indicated below:
About the Role
Pula is seeking experienced, motivated and energetic personnel to join us as the Call Centre Coordinator to be based in Uganda, Kampala This is a challenging role and requires a results-oriented person with Positive attitude, Excellent organization and Communication Skills. and The candidate will be required to perform the following duties:
Call Centre Coordination
Job Competencies (Knowledge, Experience and Attributes / Skills).
Diploma/Degree in Customer Engagement, Business Management, Marketing or IT
Experience with working in data -rich settings with high analytical skills
Excellent communication skills--both in person and when using remote methods
Excellent Multitasking, time management and leadership skills
Work experience with Customer Service roles.
Prior experience with managerial Position
Strong problem solving-ability and analytical skills
A good understanding of call centre technology will be an added advantage