Infoxchange is hiring an
We are seeking an enthusiastic and motivated Applications Support Officer to bring to life Infoxchange’s mission of Technology for Social Justice.
Infoxchange is a social enterprise where diverse, smart and passionate people embrace the power of technology, to improve social justice outcomes and enable others to feel supported to belong and thrive.
About the role
The role provides an opportunity for you to leverage your experience and skills in a dynamic helpdesk environment to make a difference in the lives of front-line workers at community service organisations by helping them to use our software products more effectively and support them to resolve any issues they encounter.
The role places a strong importance on outstanding customer service and a methodical approach to investigation and problem solving, as well as the ability to work collaboratively with customers and Infoxchange staff to resolve issues efficiently and with high level of customer satisfaction. Where you are unable to resolve the issue, you will document and escalate to specialist Level 2 teams.
The role will suit an experienced helpdesk or customer service professional that can work as part of a diverse team, can serve customers with a smile, and the tenacity to get to the heart of the issue. You will work with a team that is responsible for providing level 1 helpdesk support via phone, email, and self-service. We operate between 8:30am and 6pm Mon-Fri, except Australian National Public holidays.
The impact that we have with our customers is what we live for. While we may be a vendor that delivers a software solution, what we really are is a purpose driven organisation that provides long-term service to our customers to enable them to increase the impact and effectiveness of the work they do to support the most vulnerable members of our community
Key duties and responsibilities
Key selection criteria
To succeed in this role at Infoxchange, you will demonstrate:
Qualifications and Specialist Expertise
Skills and Capabilities
What we offer
We’re passionate about taking care of our employees, so working with us means that you will also enjoy:
Plus, at the end of the day, you can feel good knowing you’re working for an organisation that contributes to a fairer society. Can’t beat that!
Who are we?
Infoxchange is a not-for-profit social enterprise that has been delivering technology for social justice for over 30 years. With 180 staff across Australia, we tackle the biggest social challenges through the smart and creative use of technology.
We work with community, government, and corporate partners to solve issues around homelessness, family violence, mental health, and disability, as well as supporting Indigenous communities, women, youth, and families.
Our products and services are used by over 35,000 organisations across the community sector. We provide the right tools to improve efficiency and deliver greater impact – from nation-wide service coordination systems to IT advice for individual organisations.
And through our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion, and creating stronger communities. We believe no-one should be left behind in today’s digital world.
Read more about Infoxchange in our annual report at https://2022.infoxchange.org/
Infoxchange is committed to growing teams with diverse skills, abilities, and experiences. We welcome applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, people from the LGBTQI+ community, parents and carers.
We are a 2023 Circle Back Initiative Employer and commit to respond to every applicant who applies to work for Infoxchange.