Advisory - Senior Consultant / Product Manager, Human Rights Solutions ADV-BS-23-0001

Advisory - Senior Consultant / Product Manager, Human Rights Solutions (ADV-BS-23-0001)

Location - Hong Kong or Singapore

ELEVATE is seeking a Senior Consultant with expertise in product management, human rights and grievance mechanisms to join our Advisory team in Hong Kong or Singapore and accelerate the development and growth of our human rights solutions and products.

Who we are

ELEVATE is the global market leader in ESG, sustainability, and supply-chain services. Our focus is on delivering ESG program effectiveness and impact to the world’s leading companies and their supply chains. We design, build, and manage data-driven, sustainability-linked programs that drive positive impact, with assessment, advisory, program management and analytics solutions. With 30+ offices globally (and still growing), we offer a unique opportunity to work on real issues that span the globe and positively impact people, communities, and the planet.

Job overview at a glance

We are looking for a highly motivated, passionate professional to drive the development and scale-up of our human rights solutions, in particular our grievance mechanisms. ELEVATE already operates some of the world’s most successful grievance mechanisms and helplines for supply-chain workers, and we will be taking them to the next level. You will be part of the Asia-Pacific Advisory team and will work with, and learn from, ELEVATE experts from teams across the globe.

Our human rights solutions are products/services that often require engagement with a variety of users and stakeholders, ranging from migrant workers to factory management to major global companies and civil society actors. They require an understanding of both human/user and tech needs. They cover numerous industries and geographies. Internal stakeholders may include software engineers, sales/marketing professionals, human rights consultants, and executive leaders. This role lies at the intersection of sustainability consulting and product/data management.

We are looking for entrepreneurial individuals who will be motivated by the opportunity to work in a rapidly growing and successful business at the cutting edge of sustainability, human rights and worker engagement and to partner with world-class leaders to take on some of the planet’s most pressing ESG challenges.

Who you are

• A product manager who wants to apply your skills for impact
• Passionate about sustainability and ESG issues, including business and human rights, social sustainability and supply-chain sustainability
• Passionate about innovative analytic solutions and data insights
• An entrepreneurial self-starter and continuous learner who is always innovating and 'getting things done'
• A structured problem-solver, critical and creative thinker, and effective communicator
• Motivated by working on complex challenges in a fast-paced, high-growth, dynamic work environment
• A team player who thrives in multi-cultural teams and contributes to a positive, open atmosphere

Duties & Responsibilities

• In partnership with the human rights practice lead, manage the entire product lifecycle of ELEVATE’s grievance mechanism solutions, from defining the product vision and roadmap to driving execution of plans as the solutions grow
• Manage a growing, dedicated Human Rights Solutions team
• Supporting business development throughout the sales process, from improving marketing materials, equipping rest of business to sell human rights solutions, raising service-offering awareness, directly pitching clients, and drafting proposals
• Engage with external users and stakeholders to inform the vision and design and to promote uptake of solutions
• Manage and continuously improve back-end CMS/CRM content and workflows and generate monthly data summary reports for ELEVATE’s grievance mechanisms;
• Manage and continuously improve helpline system reporting, utilizing data analysis tools such as Tableau, PowerBI in alignment with client requirements / strategy and ELEVATE’s approach
• Engage internal stakeholders to maintain alignment and to execute on shared plans to define, develop, and scale solutions
• Uphold standards of ELEVATE platforms and systems, including project management systems, business development systems, and other processes

Experience & Requirements

• 5-7+ years of relevant experience
• Product management experience required
• Experience with labor or human rights issues in supply chains required
• Experience with grievance mechanisms or worker engagement preferred
• Experience managing products that feature case management and/or data visualization preferred
• Experience with data science and data engineering skills, including familiarity with or ability to quickly master Zendesk, Tableau or other data visualization tools, JSON, and Python and Product management tools including Jira
• Fluent in written and spoken English
• Strong written and spoken communication and presentation skills
• Strong collaboration and interpersonal skills
  • Ability to work virtually, one-on-one, and in a team
  • Ability to influence without formal authority
  • Capacity to work across different time zones and to hold meetings outside of regular local working hours

Equal Opportunity Employer

ELEVATE is committed to creating a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by local law. Personal data provided by applicants will be treated as confidential information and will be used exclusively for employment purposes only.  Only short-listed candidates will be notified.  Applicants who are not invited for an interview may consider their applications filed for future reference.

To learn more about career opportunities at ELEVATE, please visit our Careers Page here: https://www.elevatelimited.com/careers/